ZENworks 2017 Update 3

Introduces the basic tasks required to configure and maintain your ZENworks system.

Helps you back up your Primary Servers, databases, content repository, and internal certificate authority.

Helps you configure and maintain ZENworks Primary Servers.

Helps you configure managed devices as Satellite Servers that can perform one or more Primary Server roles (authentication, information collection, content distribution, imaging, and join proxy).

Helps you configure a ZENworks Primary Server to use an HTTP proxy server. This enables ZENworks managed devices to communicate with the Primary Server through the proxy server.

This document is intended for administrators or individuals who are concerned with tasks related to configuring and managing the certificate authority and certificates for ZENworks.

Helps you prepare to recover your ZENworks system after a server failure or some other disabling event.

Helps you use the Diagnostics dashboard in ZENworks Control Center to monitor and troubleshoot the state of your Primary Servers.

Helps you back up, restore, and migrate database information if your ZENworks system is using the embedded ZENworks database.

Helps you back up, restore, and migrate database information if your ZENworks system is using an external database.

Helps you discover devices on your network and add them to the ZENworks database. After a device is added to the database, you can use ZENworks Control Center to deploy the ZENworks Agent to the device.

Helps you remove managed devices from your ZENworks system.

Helps you manage the ZENworks Agent after it is deployed to devices.

Helps you use the Agent command line utility (zac) on a Windows managed device to perform management functions at the device.

Helps you use the Agent command line utility (zac) on a Linux managed device to perform management functions at the device.

Helps you use the Agent command line utility (zac) on a Macintosh managed device to perform management functions at the device.

Helps you manage the way that ZENworks users authenticate to ZENworks user sources.

Lists the registry keys used to control functionality on ZENworks servers and workstations.

Helps you manage product licenses, including enabling and disabling the evaluation period for any of the ZENworks 11 products.

Helps you add LDAP directories as user sources in your ZENworks system. This enables software distribution, policy enforcement, asset inventory, and other operations to be based on users and not just devices.

Helps you create and manage locations. You can apply different configuration and security settings to a managed device based on its location.

Helps you create ZENworks administrator accounts and control access to system management operations.

Provides information about auditing events that occur in your zone.

Helps you enable auditing of events that occur in your zone.

Shows you how to use the Audit feature to monitor the changes that occur in the Management Zone. It enables you to configure the Bundle Modified event and view details of the generated event.

Shows you how to use the Audit feature to monitor the changes that occur on managed devices. It enables you to configure the Remote Management, File Transfer event, and view details of the generated event.

Provides information about sharing content (bundles and policies) between ZENworks Management Zones.

Gives an overview of the Subscribe and Share feature. Uses an example of a Sharing zone and a Subscribing zone to help you understand how content can be shared across multiple ZENworks Management Zones.

Helps you share content (bundles and policies) between ZENworks Management Zones.

Shows you how to enable a zone to share bundles and policies with other zones.

Helps you access, navigate, customize, and use ZENworks Control Center, which is the administrative console for the ZENworks system.

Helps you use the ZENworks Management utility, a command line alternative to the ZENworks Control Center, to perform management operations in your zone.

Provides information about all Management Zone configuration settings in ZENworks Control Center.

Helps you manage, monitor, and troubleshoot a ZENworks Virtual Appliance.

Provides a list of the bundle features and options available on each platform (Windows, Linux, and Macintosh).

Helps you set up a Join Proxy Satellite Server to remotely manage devices that are inaccessible from a ZENworks Primary Server. For example, the devices might be in a private network or on the other side of a firewall or router that is behind NAT (Network Address Translation)

Helps you use Wake-on LAN (WOL) technology to remotely wake up devices.

Provides an overview of some of the ways you can use ZENworks Imaging to capture and deploy images to your devices regardless of the number, location, or types of devices in your organization.

Helps you scan managed Windows devices to collect hardware, software, and demographic information.

Helps you manually add hardware to a device's inventory report if the hardware was not reported through an inventory scan.

Helps you delete unwanted, obsolete inventory data to increase database efficiency.

Helps you use a device's detailed inventory report to view which sources reported the device's installed software products during the device inventory scan

Helps you use a Windows 8 device's detailed inventory report to see which Metro Applications are installed on the device.

The dashboard feature provides a comprehensive snapshot of key indicators, so you can quickly assess the overall health and compliance of devices in your zone. Using dashboards, you can drill down to further areas of interest.

ZENworks 2017 Inventory Database Structure.

ZENworks 2017 Asset Management Database Structure.

Helps you use the Device Scanner utility to gather USB device information that can be used in Storage Device Control policies and USB Connectivity policies.

Helps you use the File Decryption utility to password-encrypt files and to decrypt fixed disk Safe Harbor files and removable storage device files.

Helps you use the Password Key Generator utility to generate password keys for various ZENworks passwords, including the ZENworks Agent uninstall password and override password.

Lists the managed device platforms on which ZENworks Full Disk Encryption capabilities are available.

Introduces the encryption and pre-boot authentication functionality provided by ZENworks Full Disk Encryption.

Provides instructions for deploying ZENworks Full Disk Encryption to devices with standard hard drives.

ZENworks Full Disk Encryption Agent Reference.

Provides instructions for deploying ZENworks Full Disk Encryption to devices with standard hard drives.

Helps you create, deploy, and manage the Disk Encryption policy that controls full disk encryption of managed Windows devices.

Helps you manage the Full Disk Encryption Agent, which is the ZENworks Agent module that is responsible for enforcing disk encryption on managed Windows devices.

Helps you monitor Full Disk Encryption events that occur in the zone.

Helps you manage ZENworks Pre-Boot Authentication for Windows managed devices, including using the PBA Override feature to restore device access to users who forget their PBA passwords.

Helps you enable emergency recovery of encrypted devices by properly preparing the devices, and helps you perform emergency recovery of an inaccessible device.

Helps you use the PBA Override feature to restore device access to users who forget their PBA passwords.

Helps you troubleshoot common problems with ZENworks Full Disk Encryption.

The dashboard feature provides a comprehensive snapshot of key indicators, so you can quickly assess the overall health and compliance of devices in your zone. Using dashboards, you can drill down to further areas of interest.

This chapter includes information to help you migrate from ZENworks Reporting 6.2.x to ZENworks Reporting 6.4.3.

Shows you how to create an Ad Hoc View and a Tabular Report in ZENworks Reporting.

Helps you troubleshoot problems with user authentication.

Helps you troubleshoot problems with the deployment of bundles to devices.

Helps you troubleshoot problems with registering devices to a Management Zone.

Helps you troubleshoot problesm with ZENworks Full Disk Encryption.

Helps you troubleshooting problems with taking images and applying images to devices.

Helps you troubleshooting problems with device inventory.

Helps you troubleshoot problems related to locations and network environments.

This section provide solutions to the problems you might encounter while using the Mobile Management feature.

Helps you troubleshoot problems with the deployment of plicies to devices.

Helps you troubleshoot problems with remote management of devices.

Helps you troubleshoot problems with updating ZENworks software.

Helps you troubleshoot problems with installation of Primary Server software and ZENworks Agent software.

Helps you troubleshoot problems with upgrading ZENworks 11 software.

Helps you troubleshooting problems with taking images and applying images to devices.

Helps you troubleshooting problems with content and content replication.

Helps you troubleshoot problems related to Satellite servers..

Helps you troubleshoot problems with the ZENworks database.

Helps you troubleshoot problems with discovering, deploying, and retiring devices.

Helps you troubleshoot problems with the ZENworks Agent.

Helps you troubleshoot problems with the zman, zeninfocollect, and zac command line utilities.

Helps you troubleshoot problems with ZENworks user sources.

Helps you troubleshoot problems with ZENworks user authentication.

Helps you troubleshoot problems with with auditing ZENworks Control Center and ZENworks Agent events.

Helps you troubleshoot problems with subscribing to other Management Zones and sharing content between Management Zones.

Helps you troubleshoot problems with ZENworks Control Center.

Helps you troubleshoot problems with configuration policies.

Helps you troubleshoot problems with distributing software (bundles) to devices.

Helps you troubleshoot problems remotely managing devices.

Helps you troubleshoot problems using preboot services and imaging with devices.

Helps you troubleshoot problems collecting inventory from devices.

Helps you troubleshoot problems using ZENworks Linux Package Management.

Helps you troubleshoot problems using ZENworks Patch Management.

Provides an overview of some of the ways you can use ZENworks Imaging to capture and deploy images to your devices regardless of the number, location, or types of devices in your organization.

Gives an overview of the Subscribe and Share feature. Uses an example of a Sharing zone and a Subscribing zone to help you understand how content can be shared across multiple ZENworks Management Zones.