8.0 Troubleshooting System Updates

The following sections provide solutions to the problems you might encounter while performing a system update:

System update fails on the device

Source: ZENworks 11 SP2, System Updates
Possible Cause: Some antiviruses may interfere with the ZENworks Endpoint Security Management installer, resulting in a system update failure of the ZENworks Adaptive Agent.
Action: Refer to your antivirus documentation and make the required configuration changes to allow exclusions, prior to deploying the system update.

For more information, see TID 7007545

System update fails on the device

Source: ZENworks 11 SP2, System Updates
Explanation: While upgrading a Linux device from ZENworks 11 to ZENworks 11 SP2, the LPMSystemUpdateConfigureAction fails, displaying an error.
Possible Cause: The lack of Java Heap Space results in an Out Of Memory error.
Action: Perform the following steps:

  1. Navigate to the configure script file in the following location: /opt/novell/zenworks/bin/novell-zenworks-configure.

  2. Modify the last line in the file from Xms64m -Xmx256m to -Xms64m - Xmx512m.

  3. Rename the system update log folder (50110100001e69ca2ccb2865b42bf7b3. This folder can be accessed from the following location: /var/opt/novell/log/zenworks/system-update/

  4. Run the system update again.

System update hangs

Source: ZENworks 11 SP2, System Updates
Explanation: While importing the system update into the Zone, if the database restarts, the download progress gets stuck.
Possible Cause: During the download process, the ZENworks Loader module downloads the update and updates the database with information related to the download progress. ZENworks Control Center reads this information from the database and displays the download progress. If the database restarts in between, the communication between the ZENworks Control Center Service, the Loader module, and the database is interrupted. If the download is still in progress when the database restarts, the download status gets stuck.
Action: Cancel the download which is in progress and re-initiate it again.

OR

Delete the update and download it again.