9.0 Troubleshooting ZENworks Server

ZENRequest Valve Flooded with 503, 403, and 500 Statuses

Source: The source of the message.
Explanation: While downloading content using Ondemand Content Master, the ZENRequest Valve in the content server is flooded with 503, 403, and 500 statuses.
Possible Cause: This might be due to broken URLs. By default, all the broken URLs are falling back to default or public link, which might not be accessible at the time.
Action: None

Unable to start ZENworks ZooKeeper Service on Primary Servers

Source: ZENworks; ZENworks Server
Explanation: Unable to start the Zookeeper service as the log files are corrupted.
Possible Cause: The Zookeeper service was stopped after creating a new transaction log file before flushing the log header into the log file.

Hence, the transaction log is left without a valid header and fails to start the Zookeeper server.

Action: If the stack traces are pointing to EOFException in zookeeper-messages.log as shown below, then perform the workaround steps (On Windows and On Linux): 
DEBUG persistence.FileTxnLog: EOF exception java.io.EOFException: Failed to read /data/version-2/log.100f5387f
DEBUG persistence.FileTxnLog: Created new input stream /data/version-2/log.100f538e7
 ERROR server.ZooKeeperServerMain: Unexpected exception, exiting abnormally java.io.EOFException

at org.apache.zookeeper.server.ZooKeeperServerMain.main(ZooKeeperServerMain.java:64)
at org.apache.zookeeper.server.quorum.QuorumPeerMain.initializeAndRun(QuorumPeerMain.java:128)
at org.apache.zookeeper.server.quorum.QuorumPeerMain.main(QuorumPeerMain.java:82)
DEBUG server.NIOServerCnxn: Closed socket connection for client /xxx.xx.xxx.xx:48666 (no session established for client)

The paths are as follows:

  • Linux/Xplat: /var/opt/microfocus/zenworks/

  • Windows: %ZENSERVER_HOME%\work\

Workaround On Windows: Perform the following steps:

  1. Go to Services (services.msc), search Microfocus ZENworks Zookeeper, and Stop the service.

  2. If the stack traces are pointing to EOFException in zookeeper-messages.log, DELETE the <PATH>/zookeeper/version-2/log.*.

  3. After deleting, Start the Microfocus ZENworks Zookeeper service.

  4. Check the status and verify if the service is Running.

Workaround On Linux: Perform the following steps:

  1. To stop the service, run the following commands in the console:

    systemctl stop microfocus-zenzookeeper.service

  2. If the stack traces are pointing to EOFException in zookeeper-messages.log, DELETE the <PATH>/zookeeper/version-2/log.*.

  3. After deleting, Start the Microfocus ZENworks Zookeeper service by running the following command:

    systemctl start microfocus-zenzookeeper.service

  4. Check the status and verify if the service is running by using the following command:

    systemctl status microfocus-zenzookeeper.service

Server installation will fail on a Windows server if the free space is less than 35 GB

Source: ZENworks, ZENworks Server
Explanation: Server installation fails on a Windows server, if you select a drive which has free space less than 20 GB.
Action: Re-initiate the installation process and select another drive that has at least 20 GB of free space.

The ZENworks Application Window (ZAPP) might not work when you upgrade a server from Windows 2008 to 2012 and then you upgrade to ZENworks 2017

Source: ZENworks, ZENworks Server
Explanation: The ZENworks Application Window (ZAPP) might not work, when you upgrade the Primary Server from ZENworks 11.4.x to ZENworks 2017 after upgrading the operating system from Windows Server 2008 to Windows Server 2012.
Action: After upgrading the operating system, manually install the latest .NET Framework (4.5.x), and then upgrade the Primary Server.

When a second Primary Server is added to the zone, an out of memory error message might be displayed

Source: ZENworks; ZENworks Server
Explanation: When a second Primary Server is added to the zone, though the installation is successful, you might receive an error message indicating that the installation failed due to insufficient memory.
Action: None, Ignore the message.

Unable to start the ZENworks Services on a Windows Primary Server

Source: ZENworks; ZENworks Server
Explanation: After you reboot or restart a Windows Primary Server, the ZENworks Services fail to start. If you choose to manually start the services, the following error message is displayed: Error 1609: The service did not start due to a logon failure.
Possible Cause: A group policy setting, applied on the server, has revoked the log on as a service right for the specified user account.

NOTE:Most of the ZENworks Services run as a privileged user account. This account can be identified based on the following naming convention: __z_x_y__ , where x and y are the last two digits of the IP address of the server, added at the time of installation.

Action 1 (Mandatory): Configure the applied group policy setting to add the user account to the list of accounts that possess the log on as a service right.
Action 2 (Optional): If the ZENworks Services do not start after performing Action 1, perform the following steps:

  1. Start the Local Security Settings MMC snap-in.

  2. Expand Local Policies, and then click User Rights Assignment.

  3. In the right pane, right-click Log on as a service, and then click Security.

  4. Add the user to the policy, and then click OK.

  5. Close the Local Security Settings MMC snap-in.