3.3 Enrolling Devices in the Work Profile Mode

The work profile mode, also known as the Profile Owner mode, creates dedicated containers on devices for corporate apps and other related data, thereby enabling the organization to manage only the corporate data without compromising on the security of your personal data. Also, your system administrator can remotely wipe off only the business data on your device without affecting your personal data.

This section explains the procedure to enroll your device in the work profile mode. If you have already enrolled to ZENworks, see Work Profile Enrollment for Existing Users.

  1. In the Google Chrome browser on your Android device, enter ZENworks_server_address/zenworks-eup, where ZENworks_server_address is the DNS name or IP address of the ZENworks MDM Server.

    NOTE:You must use Google Chrome. The built-in Internet browser is not supported.

    If you have received an invite letter with a link to download the ZENworks Agent app, then click the link and directly proceed to Step 6.

    The login screen for the ZENworks User Portal is displayed. You use the user portal to enroll devices to the zone.

    All associated devices are displayed in the ZENworks User Portal.

  2. Enter your username, password and the registration domain (if required). You can obtain this information from the invite letter or you can contact your system administrator.

  3. Tap Enroll in the upper-right corner to display the enrollment options for the device.

  4. Tap Managed Device Only.

  5. Tap Download App.

  6. You will be directed to the Google Play Store, where you need to click Install to install the ZENworks Agent app. After installation, click Open. Click Activate this Device Administrator.

    NOTE:For Android Marshmallow and subsequent versions, ensure that you accept the relevant permissions to allow ZENworks to manage your device.

  7. The ZENworks Agent app login screen is displayed.

  8. Fill in the fields, then tap Sign In.

    • User name, Password, Domain, Server URL: Use the same user name, password, and registration domain (if required) that you had initially used to log in to the ZENworks User Portal along with the server URL of the ZENworks MDM Server. You can also obtain this information from the invite letter.

    Specify the device ownership (corporate or personal). This screen will appear only if enabled by your system administrator. Tap OK. The device will be automatically enrolled to the zone.

    Follow the prompts in the remaining screens and the device will automatically set up a work profile and enroll to ZENworks. The following screens are displayed during work profile setup.

  9. After your device is enrolled, a Badge icon attached to the ZENworks Agent App icon and other system apps will help differentiate work apps from personal apps.

3.3.1 Work Profile Enrollment for Existing Users

This section is meant for users who have already enrolled to ZENworks using the basic mode of enrollment (Android App only) and now want to be enrolled in the work profile mode.

NOTE:If you have already configured an email account, then it is recommended that you remove this account. The email account will be automatically configured in your device.

When your system administrator enables work profile setup for your device, you will receive a notification on your device to set up a work profile.

You need to open the ZENworks Agent app and click Set Up and follows the prompts to set up the work profile. The device will automatically set up the work profile.