You can configure the ZENworks Adaptive Agent’s cache, whether or not users can uninstall the Adaptive Agent, and set retry settings.
If you are configuring the ZENworks Agent settings on a device folder or a device, click .
The following settings can be configured:
Allow Users to Uninstall Agent: Enable this option if you want users to be able to uninstall the ZENworks Adaptive Agent. This option is applicable only for the local uninstallation.
Cache Life: The ZENworks Adaptive Agent’s cache directory contains content data used by the agent. Each piece of data, referred to as a cache entry, is stored in the cache database.
When a cache entry is added to the cache database, it is assigned a creation time and an expiration time. The creation time is simply the time it was added to the database. The expiration time is the creation time plus the number of hours specified by the setting (by default, 336 hours or 14 days). For example, suppose that a cache entry is added on June 10 at 3:00 p.m. With the default setting, the expiration time is set to June 24 at 3:00 p.m.
The agent does not attempt to update a cache entry until after the entry’s expiration time. At that point, the agent updates the cache entry the next time it contacts the ZENworks Server to refresh its information.
NOTE:Updates to expired cache entries occur only for cache entries that are content-related. Updates to cache entries that are event-related only occur at the time the event takes place on the device.
A higher setting reduces the traffic load on your network because cache entries are refreshed less frequently. A lower setting provides newer information but increases the traffic load.
This setting affects only how often the agent requests updates to a cache entry. Cache entries can also be updated before their expiration time if information is changed in ZENworks Control Center that causes the information to be pushed from the ZENworks Server to the agent.
Cache Orphaning Threshold: Over a period of time, it is possible for entries to be inserted in the cache database but not removed. This can cause the cache to grow unnecessarily.
An orphan is an entry that is inserted into the cache but not accessed within the number of days specified by the setting. For example, suppose that a cache entry is accessed on July 1 at 10:00 a.m. Without the default setting (30 days), the entry becomes an orphan if it is not accessed again before July 31 at 10:00 a.m.
A higher setting ensures that infrequently accessed information is not removed from the cache database. A lower setting can reduce the cache size.
Times to Retry Requests to a Busy Server: Lets you specify the number of times that the agent retries a request to a busy server before considering the server as bad instead of busy.
The default value is 15. The maximum value that you can specify is 20.
Initial Retry Request Wait: The setting lets you specify the initial amount of time that the agent waits before retrying a Web service request after receiving a busy response from the server. The wait time increases by one second with every busy response. The default setting is four seconds. The maximum value that you can set is ten seconds. Each subsequent request is incremented by one second.
For example, suppose that you leave this setting at the default (four seconds). After receiving a busy response from the server, the agent waits four seconds for the first retry attempt. If the server is still busy, the agent waits five additional seconds (4 + 1) before making the second retry attempt. The third retry attempt is 15 seconds after the initial retry attempt (4 + 5 + 6). The time increments until the value specified in the setting is reached. The retry attempts stop when the value specified in the setting is reached.
Maximum Retry Request Wait: Lets you specify the maximum amount of time to wait before retrying a Web service request after receiving a busy response from the server.
The default setting is 16 seconds. The maximum value that you can specify is 20 seconds.
The ZENworks Adaptive Agent uses modules to perform the following functions on managed devices:
Asset Management
User Management
If you are viewing the properties of a Windows 2000 device, the User Management options are disabled because user management cannot be disabled or uninstalled from Windows 2000 devices. If you are viewing the properties of the Management Zone or a folder, user management settings are ignored for Windows 2000 devices.
NOTE:You can use ZENworks 10 Asset Management with ZENworks 7 Desktop Management installed in your environment.
If you enable any Agent feature besides Asset Management, and you are running ZENworks 7 Desktop Management in your environment, you are prompted that the ZENworks 7 Desktop Management Agent will be uninstalled.
Ensure that you enable only the Asset Management feature if you want to use ZENworks 10 Asset Management and you want to continue using ZENworks 7 Desktop Management in your environment.
By default, all modules are installed on a device. However, you can uninstall any of the modules. You can also disable (or enable) any of the installed modules.
You can install, uninstall, enable or disable the modules at three levels:
Management Zone: The setting applies to all devices in the Management Zone.
Device Folder: The setting applies to all devices contained within the folder or its subfolders. It overrides the Management Zone setting.
Device: The setting applies only to the device for which it is configured. It overrides the settings established at the Management Zone and folder levels.
To modify a module’s state:
(Conditional) If you are configuring the ZENworks Agent settings on a device folder or a device, click .
To install a module, select the check box.
or
To uninstall a module, deselect the check box.
By default, the check boxes for all modules are selected, meaning that all modules are installed on devices when they register to your ZENworks Management Zone. If you deselect a module’s check box, that module is uninstalled from the device the next time it refreshes.
To enable an installed module, click the button.
or
To disable an installed module, click the button.
By default, the option for all installed modules is selected, meaning that all modules are enabled on devices. Disabling a module does not cause that module to be uninstalled from currently managed devices. The module remains installed on the device, but it is disabled.
Specify the reboot behavior if a reboot is required.
This option applies only when installing or uninstalling a module. In some cases, Windows Installer might require a reboot of the device when installing or uninstalling the module. If a reboot is required during install, the module does not function until the reboot occurs. If a reboot is required during uninstall, the module’s files are not completely removed until a reboot occurs, but the module stops functioning.
: The user is prompted to reboot the device. The user can reboot immediately or wait until later.
: No reboot occurs. The user must initiate a reboot.
: The device is automatically rebooted. The user is notified that the device will reboot in 5 minutes.
Click to save the changes.
To provide optimal performance the default status upload frequency of the ZENworks Adaptive Agent is 30 minutes. You can choose to override the default status upload frequency by configuring the following preferences on a Windows or Linux managed device:
On a Windows managed device, open <CONF_DIR>/StatusSenderConfig.xml in a text editor.
Provide the following values:
<configuration> <StatusSender> <Parameter SleepTime=nnn> </StatusSender> </configuration>
Where nnn is the SleepTime in seconds.
On a Linux managed device, open /etc/opt/novell/zenworks/conf/xplatzmd.properties in a text editor.
Add the SleepTime parameter as: SleepTime=nn
Where nn is the repeat frequency in minutes.