For Novell Service Desk to seamlessly work with ZENworks Configuration Management, you must first enable ZENworks on the device and then enable ZENworks authentication for Service Desk users.
NOTE:The integration of Novell Service Desk 6.5.4 works with ZENworks 11 SP1 or later, though Service Desk makes no checks and allows integration attempts with prior versions of ZENworks.
On a device that has Novell Service Desk installed, Open the following file in a text editor:
Service_Desk_Install_Path/Server/webapps/LiveTime/WEB-INF/LiveTime.woa/Contents/Resources/system.properties.
Set the value of livetime.disableZENworks to .
By default, the value of livetime.disableZENworks is set to . Setting the value of livetime.disableZENworks to enables the tab in the > page of the Novell Service Desk user interface.
Restart the LiveTime Service:
On Windows: Run services.msc. In the Services window, right-click and click .
On Linux: Run the /etc/init.d/Livetime restart command.
Log in to the Novell Service Desk user interface as a supervisor or administrator.
For more information on logging in to the Novell Service Desk user interface, see Section 2.1, Logging in to the Novell Service Desk User Interface.
Click
> > .In the General Settings panel, set the
option to .Click
.The ZENworks icon is now displayed on the Novell Service Desk login page.