When the GroupWise Free/Busy Service is running correctly, GroupWise users can perform Busy Searches on Outlook users and Outlook users can use the Scheduling Assistant to display the schedules of GroupWise users.
IMPORTANT:In order for GroupWise and Outlook users to appear in each other’s Address Books, the GroupWise Message Transfer Agent (MTA) must be configured for address book synchronization. For instructions, see Section 2.0, GroupWise/Exchange Address Book Synchronization.
In the GroupWise client, click New Appointment on the toolbar.
or
In GroupWise WebAccess, click Appointment on the toolbar.
In the To field, start typing the name of an Outlook user.
If the name does not auto-complete, address book synchronization between GroupWise and Exchange is not working correctly. See Section 2.8, Testing Address Book Synchronization.
Click Busy Search.
If the Busy Search dialog box populates with the Outlook user’s schedule, the GroupWise Free/Busy Service is working correctly.
(Conditional) If the Outlook user’s schedule does not appear, see Section 3.9, Troubleshooting the Free/Busy Service.
In Outlook, click New Appointment on the ribbon.
or
In Outlook Web App, click New > Meeting Request.
Click Scheduling Assistant.
In the Attendees list, start typing the name of a GroupWise user, then press Enter.
If the name does not auto-complete, address book synchronization between GroupWise and Exchange is not working correctly. See Section 2.8, Testing Address Book Synchronization.
If the Scheduling Assistant window populates with the GroupWise user’s schedule, the GroupWise Free/Busy Service is working correctly.
(Conditional) If the GroupWise user’s schedule does not appear, see Section 3.9, Troubleshooting the Free/Busy Service.