3.11 Configurator Error Codes

The Free/Busy Configurator returns one of the following error codes if you provide invalid information in a field:

Error Code 1: Missing GroupWise Server

Possible Cause: The GroupWise POA Server field is empty.

Action: Specify the IP address or DNS hostname of a GroupWise POA that has SOAP enabled.

Error Code 2: Missing GroupWise User

Possible Cause: The GroupWise Account for Busy Searches field is empty.

Action: Specify the user name for the GroupWise Free/Busy Service to use to authenticate to the GroupWise POA for performing Busy Searches.

Error Code 3: Missing GroupWise Password

Possible Cause: The GroupWise Password field is empty.

Action: Specify the password for the GroupWise Free/Busy Service user.

Error Code 4: Missing GroupWise Internet Domain

Possible Cause: The GroupWise Internet Domain Names field is empty.

Action: Specify all of the Internet domain names that might appear in email addresses of GroupWise users. Use a comma-delimited list.

Error Code 5: Missing Exchange Server

Possible Cause: The Exchange Server field is empty.

Action: Specify the IP address or DNS hostname of your Exchange server.

Error Code 6: Missing Exchange User

Possible Cause: The Exchange User field is empty.

Action: Specify the user name for the GroupWise Free/Busy Service to use to authenticate to Exchange Web Services (EWS).

Error Code 7: Missing Exchange Password

Possible Cause: The Exchange Password field is empty.

Action: Specify the password for the Exchange user.

Error Code 8: Missing Exchange Domain

Possible Cause: The Exchange Domain field is empty.

Action: Specify the name of the domain that the Exchange user authenticates to.

Error Code 9: Cannot Connect to GroupWise Server: Unexpected Error

Explanation: The GroupWise Free/Busy Service cannot communicate with the POA for an unknown reason.

Possible Cause: Unknown.

Action: Verify the information that you have provided for the GroupWise server and POA.

Action: Verify that the GroupWise server is up and that the POA is running.

Error Code 10: Cannot Connect to GroupWise Server: GroupWise Engine Error error_code

Explanation: The GroupWise Free/Busy Service cannot communicate with the POA for a reason that is identified as a GroupWise engine error.

Possible Cause: Varied, depending on the ending error code.

Action: Look up the engine error code in GroupWise Engine Error Codes, then resolve the issue.

Error Code 11: Cannot Connect to GroupWise Server: SSL Denied

Explanation: The GroupWise Free/Busy Service cannot communicate with the POA because the POA is not configured to use SSL, but the GroupWise Free/Busy Service is trying to use SSL to communicate with the POA.

Possible Cause: The default setting for the Use HTTPS for GroupWise Server Access conflicts with the current configuration of the POA.

Action: Deselect Use HTTPS for GroupWise Server Access, so that the Free/Busy Service does not use SSL.

Reconfigure the POA to use SSL.

For more information, see Securing the Post Office with SSL Connections to the POA in the GroupWise 2014 R2 Administration Guide.

Error Code 12: Cannot Connect to GroupWise Server: SSL Required

Explanation: The GroupWise Free/Busy Service cannot communicate with the POA because the POA is configured to require SSL, but the GroupWise Free/Busy Service is trying to communicate without using SSL.

Possible Cause: You deselected Use HTTPS for GroupWise Server Access.

Action: Select Use HTTPS for GroupWise Server Access so that both the GroupWise Free/Busy Service and the POA require SSL.

Reconfigure the POA so that it does not require SSL, so that neither the GroupWise Free/Busy Service nor the POA requires SSL.

For more information, see Securing the Post Office with SSL Connections to the POA in the GroupWise 2014 R2 Administration Guide.

Error Code 13: Cannot Connect to GroupWise Server: Invalid Certificate

Explanation: The GroupWise Free/Busy Service cannot communicate with the POA because the POA server does not have a valid SSL certificate.

Possible Cause: The certificate has expired.

Action: Obtain a valid SSL certificate for the POA server.

For more information, see Server Certificates and SSL Encryption in the GroupWise 2014 R2 Administration Guide.

Error Code 14: Cannot Connect to GroupWise Server: Invalid User

Possible Cause: The GroupWise Account for Busy Searches field contains an invalid user name.

Action: Specify the user name for the GroupWise Free/Busy Service to use to authenticate to the GroupWise POA for performing Busy Searches.

Action: Use the Free/Busy Service user to manually log in to GroupWise to ensure that it is a valid GroupWise user.

Error Code 15: Cannot Connect to GroupWise Server: Invalid Password

Possible Cause: The GroupWise Password field contains an invalid password.

Action: Specify the password for the GroupWise Free/Busy Service user.

Action: Use the Free/Busy Service user and password to manually log in to GroupWise to ensure that the password is valid.

Error Code 16: Cannot Connect to GroupWise Server: Wrong POA

Explanation: The GroupWise Free/Busy Service successfully contacted the POA. However, the GroupWise user is not a user on the POA’s local post office. The Free/Busy Service does not currently handle redirection. It must authenticate to the POA for the post office where the user resides.

Possible Cause: The POA specified in the GroupWise POA Server field is not the POA for the post office where you created the Free/Busy Service user.

Action: Specify the IP address or DNS hostname of the POA for the post office where the Free/Busy Service user resides.

Possible Cause: You created the Free/Busy Service user in a different post office from the one that you now want the Free/Busy Service to communicate with.

Action: Move the Free/Busy Service user to the post office serviced by the POA specified in the GroupWise POA Server field.

Error Code 17: Cannot Connect to GroupWise Server: Invalid IP Address

Explanation: The GroupWise Free/Busy Service cannot contact the POA at the IP address specified in the GroupWise POA Server field.

Possible Cause: You specified an incorrect IP address or mistyped it.

Action: Specify the correct IP address for the POA server.

Error Code 18: Cannot Connect to GroupWise Server: Invalid DNS Hostname

Explanation: The GroupWise Free/Busy Service cannot contact the POA at the DNS hostname specified in the GroupWise POA Server field because the DNS hostname does not resolve to a valid IP address.

Possible Cause: You specified an incorrect DNS hostname or mistyped it.

Action: Specify the correct DNS hostname for the POA server.

Error Code 19: Cannot Connect to Exchange Server: Unexpected Error

Explanation: The GroupWise Free/Busy Service cannot communicate with the Exchange server for an unknown reason.

Possible Cause: Unknown.

Action: Verify the information that you have provided for the Exchange server.

Action: Verify that the Exchange server is currently running.

Error Code 20: Cannot Connect to Exchange Server: Invalid User or Password

Possible Cause: The Exchange User field does not contain a valid Exchange user name.

Possible Cause: The Exchange Password field does not contain the password for the Exchange user.

Action: Provide valid credentials for the Exchange user.

Error Code 21: Cannot Connect to Exchange Server: SSL Required

Explanation: The GroupWise Free/Busy Service cannot communicate with the Exchange server because of a problem with SSL. Both the Free/Busy Service and Exchange require SSL.

Possible Cause: Unknown.

Action: Unknown.

Error Code 22: Cannot Connect to Exchange Server: Invalid DNS Hostname

Explanation: The GroupWise Free/Busy Service cannot contact the Exchange server at the DNS hostname specified in the Exchange Server field because the DNS hostname does not resolve to a valid IP address.

Possible Cause: You specified an incorrect DNS hostname or mistyped it.

Action: Specify the correct DNS hostname for the Exchange server.