The following sections provide solutions to the problems you might encounter with Novell ZENworks 11 SP3 Asset Inventory:
LDAP import tasks remain in a pending state if they run simultaneously
Inventory data of a managed device is not displayed for the Linux Primary Server
Unable to import the inventory data gathered with the Portable Collector in ZENworks Control Center
Inventory data of a device reregistered from one Management Zone to another is not displayed
Event-based and On Refresh schedules fail for the inventory scan and collection data form
Inventory reports list duplicate components during an inventory scan in ZENworks Control Center
An inventory-only managed device is unable to post scans on Macintosh OS X
KB Merge failure might occur when Primary Servers are on different operating systems
Optional fields are not visible in the LDAP Fields list in ZENworks Control Center
On some Windows devices, the Usage Module Helper(zcmumhelper.exe.) crashes randomly
The inventory report displays two entries of the IOA when the IOA is upgraded to 11.3
The ZENworks Adaptive Agent on NetWare is unable to send inventory to the ZENworks Server or obtain settings from the ZENworks Server
In the sys:\ZENworks\zaa\uiaconfig.xml file, specify the correct IP address in the following line:
<server>ipaddress:80</server>
Replace ipaddress with the address of the server.
(Optional) To immediately post the scan, restart the zenaa module.
In the sys:\ZENworks\zaa\uiaconfig.xmlfile, specify the correct port number in the following line:
<server>ipaddress:80</server>
where ipaddress is the address of the server.
(Optional) To immediately post the scan, restart the zenaa module.
LDAP import tasks remain in a pending state if they run simultaneously
An inventory-only managed device is unable to post scans
In the uiaconfig.xml file, add or change the IP address in the following line:
Server="a.b.c.d"
Replace a.b.c.d with the address of the server.
On Linux, uiaconfig.xml is located in opt/novell/zenworks/umia.
(Optional) To immediately post the scan, restart the zenumia service.
Inventory data of a managed device is not displayed for the Linux Primary Server
For information on how to install the inventoronly agent, see Installing on Linux
in the ZENworks 11 SP3 Discovery, Deployment, and Retirement Reference.
How do I enable debug logging?
Unable to import the inventory data gathered with the Portable Collector in ZENworks Control Center
<DateInstalled></DateInstalled>
In the .xml file from which you want to import the inventory data, remove all the special characters such as &, #, or 1 that were appended with the <DateInstalled> tag and ensure that the tag contains the following information only:
<DateInstalled></DateInstalled>
Import the inventory data again.
For more information on how to import the data, see Section 3.6.4, Importing Data Gathered with the Portable Collector.
Inventory data of a device reregistered from one Management Zone to another is not displayed
For more information on how to initiate an inventory scan, see Scanning the Device
in the Novell ZENworks 11 Adaptive Agent.
Event-based and On Refresh schedules fail for the inventory scan and collection data form
Inventory reports list duplicate components during an inventory scan in ZENworks Control Center
Unable to inventory the BIOS details for Windows 7 64-bit devices that have SMBIOS 2.0 or earlier installed
An inventory-only managed device is unable to post scans on Macintosh OS X
Stop the zenumia process by running the following command:
SystemStarter stop zenumia
Start the zenumia process by running the following command:
SystemStarter start zenumia
KB Merge failure might occur when Primary Servers are on different operating systems
An error occurred during the KB Merge. If this problem persists, please contact Technical Support.
On the Linux Primary Server, go to /var/opt/novell/zenworks/tmp/kb/pre.
The file names currently have the path as part of the file name. Rename the following files by removing the C:\Program Files (x86)\Novell\ZENworks\conf\pru\ path:
Change file name from |
Change file name to |
---|---|
C:\Program Files (x86)\Novell\ZENworks\conf\pru\ship.kb |
ship.kb |
C:\Program Files (x86)\Novell\ZENworks\conf\pru\pruver.tkb |
pruver.tkb |
C:\Program Files (x86)\Novell\ZENworks\conf\pru\iv.kb |
iv.kb |
C:\Program Files (x86)\Novell\ZENworks\conf\pru\LC_TallyProduct.txt |
LC_TallyProduct.txt |
C:\Program Files (x86)\Novell\ZENworks\conf\pru\LC_TallyProductMap.txt |
LC_TallyProductMap.txt |
C:\Program Files (x86)\Novell\ZENworks\conf\pru\LC_TallyProductSuite.txt |
LC_TallyProductSuite.txt |
C:\Program Files (x86)\Novell\ZENworks\conf\pru\LC_TallyProductSuiteMap.txt |
LC_TallyProductSuiteMap.txt |
To trigger the KB Merge process in ZENworks Control Center, select
> > .Select the products, click
, then select to apply the changes.On the Windows Primary Server, go to %ZENWORKS_HOME%\temp\kb\pre.
The file names currently have the path as part of the file name. Rename the following files by removing the /etc/opt/novell/zenworks/pru/ path:
Change file name from |
Change file name to |
---|---|
/etc/opt/novell/zenworks/pru/ship.kb |
ship.kb |
/etc/opt/novell/zenworks/pru/pruver.tkb |
pruver.tkb |
/etc/opt/novell/zenworks/pru/iv.kb |
iv.kb |
/etc/opt/novell/zenworks/pru/LC_TallyProduct.txt |
LC_TallyProduct.txt |
/etc/opt/novell/zenworks/pru/LC_TallyProductMap.txt |
LC_TallyProductMap.txt |
/etc/opt/novell/zenworks/pru/LC_TallyProductSuite.txt |
LC_TallyProductSuite.txt |
/etc/opt/novell/zenworks/pru/LC_TallyProductSuiteMap.txt |
LC_TallyProductSuiteMap.txt |
To trigger the KB Merge process in ZENworks Control Center, select
> > .Select the products, click
, then select to apply the changes.Optional fields are not visible in the LDAP Fields list in ZENworks Control Center
Locate the dirimport.xml file:
On Linux: /etc/opt/novell/zenworks/loader/dirimport.xml
On Windows: ZENworks_HOME>\conf\loader\dirimport.xml
Update the optional field in the following lines in the dirimport.xml file:
<Module> <Class>com.novell.zenworks.loader.modules.Inventory Import Module</Class>
<Parameters>
<Parameter Name="sleep-interval">30000</Parameter>
<Parameter Name="include-field">costCenter</Parameter>
</Parameters>
</Module>
On some Windows devices, the Usage Module Helper(zcmumhelper.exe.) crashes randomly
From Windows 7 onwards, you might not be able to monitor the usage of Web applications on 64-bit devices
The inventory report displays two entries of the IOA when the IOA is upgraded to 11.3