ZENworks 11 Support Pack 2 (Support Pack 3 Documentation)


ZENworks 11 SP2, which consists of five key products, is all about unifying IT operations, from tracking assets and configuring devices to implementing security and protecting your workforce. You deploy a single agent to any endpoint devices you want to manage, and then manage those devices from a single Web-based administrative console. If you have deployed one ZENworks 11 SP2 product, you can enable any other product without additional deployment.

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All ZENworks 11 SP2 products leverage the same system infrastructure. Refer to the documentation in the ZENworks System section to install, configure, and maintain your system. Refer to the documentation in the product sections to use the various product capabilities.
ZENworks System Asset Management Configuration Management	Endpoint Security Management Full Disk Encryption Patch Management


ZENworks Systemshow descriptions	view		last update
Getting Started Provides information you should review before installing ZENworks.
- Product Overview Introduces the ZENworks 11 products and system architecture.	html	pdf	03/13/2013
- SP2 Readme Lists known issues for the ZENworks 11 SP2 release.	html		07/19/2012
- Do I Install, Migrate, Upgrade, or Update? Helps you understand which installation process is appropriate for your current ZENworks environment.	html	pdf	07/17/2012
New Installation Provides information to help you install a new ZENworks 11 system.
- System Planning, Deployment, and Best Practices Discusses considerations for designing and deploying ZENworks in different-sized organizations.	html	pdf	03/13/2013
- ZENworks Server Installation Provides system requirements and instructions for installing the ZENworks Server to a Windows or Linux server.	html	pdf	07/02/2012
- ZENworks Adaptive Agent Deployment Helps you install the ZENworks Adaptive Agent to Windows, Linux, and Macintosh workstations you want to manage.	html	pdf	10/28/2013
- ZENworks Reporting Server Installation Provides system requirements and instructions for installing the ZENworks Reporting Server to a Windows or Linux server. The Reporting Server provides predefined reports for the ZENworks infrastructure (devices, inventory, policies, bundles, and so forth) and lets you create custom reports.	html	pdf	03/20/2012
- ZENworks Virtual Appliance Deployment Helps you deploy the ZENworks Server and ZENworks Reporting Server as a virtual image (appliance) to a VMware ESX/ESXi Server.	html	pdf	03/20/2012
Migration Provides information to help you migrate data from older ZENworks products to a ZENworks 11 system.
- Asset Management Migration Helps you migrate ZENworks Asset Management 7.5 data to a ZENworks 11 system.	html	pdf	03/20/2012
- Configuration Management Migration Helps you migrate ZENworks for Desktops 4.0.1 data, ZENworks Desktop Management 6.5 data, and ZENworks 7.x Desktop Management data to a ZENworks 11 system.	html	pdf	10/28/2013
- Endpoint Security Migration Provides information about migrating ZENworks Endpoint Security Management 3.5 or 4.1 to a ZENworks 11 system.	html	pdf	07/02/2012
- Linux Management Migration Helps you migrate ZENworks 7.2 Linux Management data to a ZENworks 11 system.	html	pdf	03/20/2012
Upgrade Provides information to help you upgrade from an earlier version of ZENworks 10 or 11 (such as ZENworks 10 SP3 or ZENworks 11) to ZENworks 11 SP2.
- What's New in ZENworks 11 SP2 Introduces the new features for the ZENworks 11 SP2 release.	html	pdf	07/02/2012
- Upgrade Process Explains the upgrade process and provides instructions.	html	pdf	07/02/2012
System Update Provides information to help you apply updates (11.2.1, 11.2.2, and so on) to your ZENworks 11 SP2 system.
- System Update Process Explains the system update process and provides instructions.	html	pdf	07/02/2012
- System Requirements Lists new hardware and software requirements that must be met before applying a system update.	html	pdf	10/28/2013
- SP2 (11.2.1) Readme Lists new features and resolved issues in the 11.2.1 update.	html		10/28/2013
- SP2 (11.2.2) Readme Lists new features and resolved issues in the 11.2.2 update.	html		10/28/2013
- SP2 (11.2.3) Readme Lists new features and resolved issues in the 11.2.3 update.	html		10/28/2013
- SP2 (11.2.3a) Readme Lists new features and resolved issues in the 11.2.3 update.	html		04/30/2014
- SP2 (11.2.4) Readme Lists new features and resolved issues in the 11.2.4 update.	html		04/30/2014
Administration Provides information to help you configure and maintain your ZENworks 11 system.
- Quick Start Introduces the basic tasks required to configure and maintain your ZENworks 11 system.	html	pdf	10/28/2013
- Adaptive Agent Helps you manage the ZENworks Adaptive Agent after it is deployed to devices.	html	pdf	03/13/2013
- Command Line Utilities Helps you use the zman, zac, and zeninfocollect command line utilities. The zman utility provides a command line alternative to the ZENworks Control Center, and the zac and zeninfocollect utilities provide ZENworks Adaptive Agent management and diagnostic information on managed devices.	html	pdf	03/13/2013
- Database Management Helps you back up, restore, and migrate ZENworks database information.	html	pdf	03/13/2013
- Disaster Recovery Helps you prepare to recover your ZENworks system after a server failure or some other disabling event.	html	pdf	03/13/2013
- Device Discovery Helps you discover devices on your network and add them to the ZENworks database. After a device is added to the database, you can use ZENworks Control Center to deploy the ZENworks Adaptive Agent to the device.	html	pdf	03/13/2013
- Device Removal and Retirement Helps you remove managed devices from your ZENworks system.	html	pdf	03/13/2013
- HTTP Proxy Helps you remove managed devices from your ZENworks system.	html	pdf	03/13/2013
- Location Awareness Helps you create and manage locations. You can apply different configuration and security settings to a managed device based on its location.	html	pdf	03/13/2013
- Management Zone Settings Provides information about all Management Zone configuration settings in ZENworks Control Center.	html	pdf	07/02/2012
- Primary Server and Satellite Helps you configure and maintain ZENworks Primary Servers. Also helps you configure managed devices as Satellites that can perform one or more Primary Server roles (authentication, information collection, content distribution, and imaging).	html	pdf	03/13/2013
- Product Licensing Helps you manage product licenses, including enabling and disabling the evaluation period for any of the ZENworks 11 products.	html	pdf	07/02/2012
- Registry Keys Lists the registry keys used to control functionality on ZENworks servers and workstations.	html	pdf	10/28/2013
- System Reporting Helps you use the ZENworks Reporting Server to generate predefined reports for the ZENworks infrastructure (devices, inventory, policies, bundles, and so forth) and to create custom reports.	html	pdf	11/08/2012
- User Source and Authentication Helps you add LDAP directories as user sources in your ZENworks system. This enables software distribution, policy enforcement, asset inventory, and other operations to be based on users and not just devices.	html	pdf	03/13/2013
- ZENworks Control Center Helps you access, navigate, customize, and use ZENworks Control Center, which is the administrative console for the ZENworks system.	html	pdf	10/28/2013
- ZENworks Virtual Appliance Administration Helps you manage, monitor, and troubleshoot a ZENworks Virtual Appliance.	html	pdf	03/20/2012
End User Provides information to help users of ZENworks-managed devices.
- ZENworks Adaptive Agent Helps you understand and use the features of the ZENworks Adaptive Agent, which is the client component that enables ZENworks management of Windows, Linux, and Macintosh devices.	html	pdf	03/13/2013


Asset Managementshow descriptions	view		last update
Asset Management Capabilities by Platform Lists the managed device platforms on which Asset Management capabilities are available.	html	pdf	11/08/2012
Quick Start Introduces the basic tasks that help you successfully use Asset Management.	html	pdf	03/13/2013
Asset Management Helps you monitor software products for license compliance, allocate software licenses within your organization, track software usage, and manage software contracts for your organization.	html	pdf	10/28/2013
Asset Management Database Structure Diagrams the database structure used to store Asset Management data.		pdf	03/20/2012


Configuration Managementshow descriptions	view		last update
Configuration Management Capabilities by Platform Lists the managed device platforms on which Configuration Management capabilities are available.	html	pdf	11/08/2012
Quick Start Introduces the basic tasks that help you successfully use Configuration Management.	html	pdf	11/08/2012
Configuration Policies Helps you create and deploy policies to control configuration settings on managed Windows and Linux devices.	html	pdf	10/28/2013
Software Distribution Helps you distribute software applications and files to managed Windows, Linux, and Macintosh devices.	html	pdf	10/28/2013
Remote Management Helps you remotely access and control managed Windows, Linux, and Macintosh devices.	html	pdf	10/28/2013
Preboot Services and Imaging Helps you perform automatic imaging tasks on managed Windows and Linux devices before their operating systems boot.	html	pdf	10/28/2013
Asset Inventory Helps you scan managed Windows devices to collect hardware, software, and demographic information.	html	pdf	03/13/2013
Personality Migration Helps you store a Windows user's personality (applications, system settings, and so forth) and restore the personality on the same Windows device or migrate the personality to another Windows device.	html	pdf	03/20/2012
Linux Package Management Helps you deploy RPM-based software, files, and directories, and execute scripts on managed Linux devices.	html	pdf	03/13/2013
Out-of-Band Management Helps you manage the power state of Intel AMT (Active Management Technology) devices.	html	pdf	03/20/2012
Database
- Asset Inventory Database Structure Diagrams the database structure used to store Asset Inventory data.		pdf	03/20/2012
- Network Discovery Database Structure Diagrams the database structure used to store data about discovered devices.		pdf	03/20/2012
- Inventory Database Tables Describes the database tables used to store Asset Inventory data.	html	pdf	03/20/2012
Videos Provides videos that show how to use Configuration Management features.


ZENworks Reportingshow descriptions	view		last update
ZENworks Reporting Overview The ZENworks Reporting 5 is a standalone reporting solution powered by Jaspersoft, the leading BI and Reporting Platform.	html		11/18/2013
ZENworks Reporting Readme Lists known issues for the ZENworks Reporting 5 release.	html		11/18/2013
ZENworks Reporting Installation Guide Provides system requirements and instructions for installing the ZENworks Reporting to a Windows or Linux server.	html	pdf	11/18/2013
ZENworks Reporting System Reference Helps you to use the ZENworks Reporting to create Ad Hoc Views and generate reports.	html	pdf	11/18/2013
- ZENworks Reporting Configuration Tool Helps you use the Configuration Tool to configure, or change different settings for ZENworks Reporting.	html	pdf	11/18/2013
ZENworks Reporting Migration Guide This guide includes information to help you migrate reports from ZENworks Reporting Server (ZRS) to ZENworks Reporting 5.	html	pdf	01/23/2014
Jaspersoft iReport Guide Jaspersoft iReport Guide	html
ZENworks Reporting Video ZENworks Reporting Video


Endpoint Security Managementshow descriptions	view		last update
Endpoint Security Management Capabilities by Platform Lists the managed device platforms on which Endpoint Security Management capabilities are available.	html	pdf	11/08/2012
Quick Start Introduces the basic tasks that help you successfully use Endpoint Security Management.	html	pdf	11/08/2012
Security Policies Helps you create and deploy policies to control security settings on managed Windows devices.	html	pdf	10/28/2013
Agent Helps you manage the Endpoint Security Agent, which is the ZENworks Adaptive Agent module that is responsible for enforcing security policy settings on managed Windows devices.	html	pdf	07/02/2012
Utilities Helps you use the Device Scanner utility to gather USB device information, the File Decryption utility to password encrypt or decrypt files, and the Password Key Generator utility to generate password keys for various ZENworks passwords.	html	pdf	11/08/2012
Scripting Helps you create and test scripts to use in Scripting security policies.	html	pdf	07/02/2012
Videos Provides videos that show how to use Endpoint Security Management features.


Full Disk Encryptionshow descriptions	view		last update
Full Disk Encryption Capabilities by Platform Lists the managed device platforms on which Full Disk Encryption capabilities are available.	html	pdf	11/08/2012
Quick Start Introduces the basic tasks that help you successfully deploy and manage Full Disk Encryption on Windows workstations.	html	pdf	11/08/2012
Disk Encryption Policy Helps you create and deploy the Disk Encryption policy that controls full disk encryption of managed Windows devices.	html	pdf	10/28/2013
Agent Helps you manage the Full Disk Encryption Agent, which is the ZENworks Adaptive Agent module that is responsible for enforcing disk encryption on managed Windows devices.	html	pdf	10/28/2013
Pre-Boot Authentication Helps you manage ZENworks Pre-Boot Authentication for Windows managed devices, including using the PBA Override feature to restore device access to users who forget their PBA passwords.	html	pdf	11/08/2012
Emergency Recovery Helps you enable emergency recovery of encrypted devices by properly preparing the devices, and helps you perform emergency recovery of an inaccessible device.	html	pdf	07/02/2012
Videos Provides videos that show how to use Full Disk Encryption features.


Patch Managementshow descriptions	view		last update
Patch Management Capabilities by Platform Lists the managed device platforms on which Patch Management capabilities are available.	html	pdf	11/08/2012
Quick Start Introduces the basic tasks that help you successfully deploy and manage Patch Management on Windows and Linux devices.	html	pdf	11/08/2012
Patch Management Helps you automate the finding, testing, and deploying of patches.	html	pdf	10/28/2013
Videos Provides videos that show how to use Patch Management features.


AdminStudioshow descriptions	view		last update
AdminStudio 12 Release Notes Lists new features and resolved issues in this release.		pdf	12/13/2013
AdminStudio 12 Installation Provides system requirements and instructions for installing AdminStudio.		pdf	12/13/2013


Bundle Commandershow descriptions	view		last update
Release Notes Lists new features and resolved issues in this release.		pdf	05/14/2013
Overview Explains the different Bundle Commander editions.		pdf	02/04/2013
Installation Provides system requirements and instructions for installing Bundle Commander.		pdf	02/04/2013
Administration Helps you use Bundle Commander to create Windows bundles.		pdf	02/04/2013


Related ZENworks Productsshow descriptions	view	last update
ZENworks 7 Handheld Management Links to the most current documentation for ZENworks Handheld Management.
ZENworks Application Virtualization 9.0 Links to the most current documentation for ZENworks Application Virtualization.
Novell Service Desk 6.5 Links to the most current documentation for Novell Service Desk.


Previous Releases	view		last update
AdminStudio 11 Documents
- Guides		zip	04/06/2012
AdminStudio 10 SP2 Documents
- Guides		zip	11/08/2011
ZENworks 11 SP1
- Readme	html		11/08/2011
- Guides		zip	11/08/2011
AdminStudio 10 SP1 Documents
- Guides		zip	08/19/2011
AdminStudio 10.0 Documents
- Guides		zip	08/08/2011
ZENworks 11
- Readme	html	pdf	08/08/2011
- English		zip	01/05/2011
- Chinese-Simplified		zip	01/05/2011
- Chinese-Traditional		zip	01/05/2011
- French		zip	01/05/2011
- German		zip	01/05/2011
- Italian		zip	01/05/2011
- Japanese		zip	01/05/2011
- Portuguese		zip	01/05/2011
- Spanish		zip	01/05/2011