ZENworks 2017 Update 3 Dashboard Reference

1.1 Navigating to the Dashboard Page:

The dashboards can be viewed in the Device Dashboard page, Patch Management page and in the Home Dashboard page.

1.2 Interactive Options:

Following are some of the interactive options available in the Dashboard page:

Icon	Action
	Expands the dashlet.
	Pins the dashlet to dashboards. You can either pin it to Home, Device or Patch dashboards. When the dashlet is unpinned, it will be removed from the dashboard canvas and added back to the canvas when they are pinned. To pin the dashlet back to the dashboard canvas, click .
	Deletes the dashlet from the dashboard.
	Refreshes the dashlet. When you refresh a dashlet, latest data will be retrieved from database and displayed in the dashboard.
	Displays more options such as Save, Save As, Export as CSV and so on. The default dashlets cannot be saved, but the modified dashlet can be saved using the Save As option. The dashlet grid data can be exported to a CSV file using the Export as CSV option.
	Collapses the expanded dashboard.
	View all the available chart styles.
	Displays the data in a pie chart.
	Displays the data in a donut chart.
	Displays the data in a bar graph.
	Displays the default and customized dashlets that can be pinned to the dashboard. The dashlet will be removed from the list after pinning it to the dashboard canvas and added back if unpinned from the dashboard canvas.

2.1 Device Dashboard

The device dashboard is an at-a-glance summary of various device statuses in a zone. The device dashboards can also be used as a tool to drill-down to further areas of interest. You can also initiate actions directly from the respective dashlets (when expanded) to perform actions such as refresh, verify last update, send message, delete, unenroll, and unregister.

A brief description for each default device dashlet is provided below. Click the dashlet link for more detailed information about that dashlet.

Android Enterprise Compliance Status

Android Enterprise Compliance Status is one of the default dashlets available in ZENworks. This dashlet provides a single view of the compliance status of all Android mobile devices in the zone.

Viewing the information in the default configuration might initially help you to determine how to best configure the dashlet for your organization’s needs by asking questions such as:

1. Which set of devices do I want to check for compliance?

2. Do I want to view the list of compliant or non-compliant devices?

3. In the list of non-compliant devices, which state of compliance do I want to monitor?

For more information on Device Compliance, see ZENworks 2017 Mobile Management Reference.

Modify the data displayed: To configure the data that the dashlet displays, expand and modify any of the sections in the dashlet configuration panel. After modifying the required filters, apply your changes. The filters include:

• Device Folders: In this filter, you can select the required device folders.Select Include Subfolders to include folders within the selected folders.

• Device Groups: In this filter, you can select the required device groups.

• Enrollment Mode: In this filter, you can select the mode with which the device was enrolled with ZENworks. The available options are Work profile and Work-managed device.

• Operating System: In this filter, you can select the operating system installed on the device. This is a dynamic filter, based on the selected Device Folders and Device Groups, the filter details are populated.

• Status: In this filter, you can select the status of the device. The available options are Active, Lost and Retired.

• Ownership: In this filter, you can select the ownership of the device. The available options are Personal and Corporate.

• Compliance State: In this filter, you can select the current compliance state of the device. The available options are Monitoring, Audit, Restricted and Remediated.

  For more information on the Compliance State, see Monitoring Device Compliance in the ZENworks Mobile Management Reference.

• Compliance Status: In this filter, you can select the compliance status of the device. The available options are compliant and non-compliant.

Execute actions from the Device Details panel: The Device Details panel displays the devices that meet the criteria that you defined in the dashlet configuration panel. You can also filter the list by searching for a device name or a portion of the name in the Filter Devices bar.

Following are some of the fields that are displayed:

Field	Description
Device	Displays name of the device.
User	Displays the name of the user who logged into the device.
Platform	Displays the platform of the device. Platform can be Linux, Windows, Android or iOS.
Last Contact	Displays the date on which the device contacted the server.
Status	Displays the status of the device. The status can be Active or Lost.
Non-compliant Since	Displays the date or time since the device was considered non-compliant.
Current State	Displays the existing status of the compliance check that is, whether the device is in Audit, Restrict or Remediate state.
Restricted On	Displays the date or time when restrictions were imposed on the device.
Remediated On	Displays the date or time when remediation actions were taken on the device.
Search/Filter	You can filter the data displayed in the table by specifying the device name or the user name in the search field.

For information about the other actions and options that you have in the Device Details panel, see the following table:

Task	Description
Unenroll	To unenroll a device by either retiring the device or deleting the device from the Management Zone.
Send Message	To send a message from ZENworks Control Center to a mobile device that is enrolled as a fully managed device. The message consists of a subject and a body (140 character limit).
Refresh	To refresh the device so that any pending actions can immediately be executed on the device.
	To show or hide a column from the Device Details panel.
Search/Filter	To filter the data displayed in the table by specifying the device name or the user name in the search field.

Device Distribution

Device Distribution is one of the default dashlets available in ZENworks. This dashlet displays all the devices that are available in your Management Zone.

Viewing the information in the default configuration might initially help you to determine how to best configure the dashlet for your organization’s needs by asking questions such as:

1. Do I want to identify all the device types in my zone or do I want to view information specific to a particular device type?

   For example, workstations, servers or mobile devices.

2. Do I want to view device information based on a particular operating system?

3. Do I want to initiate a particular action on a device based on the device state?

Modify the data displayed: To configure the data that the dashlet displays, expand and modify any of the sections in the dashlet configuration panel. After modifying the required filters, apply your changes. The filter includes:

• Device Folders: In this filter, you can select the required device folders.Select Include Subfolders to include folders within the selected folders.

• Device Groups: In this filter, you can select the required device groups.

• Device Type: In this filter, you can select the required type of device. The available options are Servers, Workstations and Mobile Devices.

• Operating System: In this filter, you can select the operating system installed on the device. This is a dynamic filter, based on the selected Device Folders and Device Groups, the filter details are populated.

• Ownership: In this filter, you can select the ownership of the device. The available options are Personal and Corporate.

• Agent Version: In this filter, select the required version of the Agent. This is a dynamic filter, based on the selected Device Folders and Device Group.

• Status: In this filter, you can select the status of the device. The available options are Active, Lost and Retired.

Group the data displayed: To group the data and stack it in the chart, select the required options from the Primary Grouping and Secondary Grouping fields. The data can only be displayed as a bar graph.

Following are some of the fields that are displayed:

Field	Description
Device	Displays the name of the device.
Type	Displays the type of the device. Device type can be Server, workstation or Mobile.
Platform	Displays the platform of the device. Platform can be Linux, Windows, Android or iOS.
Operating System	Displays the operating system on which the device is operating. Operating system includes version.
Agent Version	Displays the version of the agent installed on the device.
Folder Path	Displays the folder path in which the device is located.
Last Contact	Displays the date on which the device last contacted the server.
Status	Displays the status of the device. The status can be Active or Lost.
User	Displays the name of the user who logged into the device.
Last Full Refresh	Displays the date on which the full refresh was performed on the device.
Department	Displays the name of the department to which the device belongs.
Site	Displays the name of the site.

For information about the other actions and options that you have in the Device Details panel, see the following table:

Task	Description
Refresh	This action refreshes the device so that any pending actions can immediately take place on the device.
Delete	This action deletes a device from the zone.
Unenroll	This action unenrolls a device by either retiring the device or deleting the device from the Management Zone. This quick task is applicable only for mobile devices.
Refresh Policies	This action refreshes the devices so that any pending policy will flow down to the device.
Unregister	Unregisters the device from the Management Zone. This quick task is applicable only for non-mobile devices.
	Click the hamburger icon to show or hide a column from the Device Details panel.
Search/Filter	You can filter the data displayed in the table by specifying the device name or the user name in the search field.

NOTE:These quick tasks might not be applicable to all devices.

Device Last Contact

Device Last Contact is one of the default dashlets available in ZENworks. This dashlet graphically represents when the device last contacted the server. By default, all devices that contacted the server are displayed based specific time filters.

Viewing the information in the default configuration might initially help you to determine how to best configure the dashlet for your organization’s needs by asking questions such as:

1. Is there a particular device or device type that I want to track to identify when it last contacted the server?

2. Do I want to identify when the device last contacted the server, within a particular duration?

Modify the data displayed: To configure the data that the dashlet displays, expand and modify any of the sections in the dashlet configuration panel. The filters include Device Folders, Device Groups, Device Type, Platform, Server Type, Management Type, Operating System, Ownership, Agent Version and Status. After modifying the filter, apply your changes.

Filter the data displayed: To filter the data based on time, select and modify the relevant options. These include:

Time Filter	Option	Description	Additional Information
Up to	Days	This includes the time lapsed from now till 0:00 hours of the specified day. For example, if you configure this time filter Up to 1 Day at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 15th April to 5:30 PM, 16th April will be displayed.	While specifying the Up to field, From field is disabled.
	Weeks	This includes the time lapsed from now till 0:00 hours of the same day of the specified week. For example, if you configure this time filter Up to 1 Week at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 9th April to 5:30 PM, 16th April will be displayed.
	Months	This includes the time lapsed from now till 0:00 hours of the same day of the specified month. For example, if you configure this time filter Up to 1 Month at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 16th March to 5:30 PM, 16th April will be displayed.
Between	Days	This include the time elapsed between two specified days. For example, if you specify the duration as 1 day to 7 days, and configure this time filter at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 9th April to 23:59 PM, 14th April.	The From field should be less than the To field. If you select Days in the From field, then the in the To field you can select Days, Weeks or Months. If you select Weeks in the From field, then in the To field you can select only Weeks or Months. If you are specifying Months in the From field, then in To field you can select only Months.
	Weeks	This include the time elapsed between two specified weeks. For example, if you specify the duration as 1 Week to 3 Weeks, and configure this time filter at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 26th March to 23:59 PM, 9th April will be displayed.
	Months	This include the time elapsed between two specified months. For example, if you specify the duration as 1 Month to 3 Months, and configure this time filter at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 16th January to 23:59 PM, 16th March will be displayed.
More than	Days	This includes the time lapsed beyond the specified days. For example, if you configure the time filter as More than 30 days, at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 16th March and before will be displayed.
	Weeks	This includes the time lapsed beyond the specified weeks. If you configure the time filter as More than 3 Weeks, at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 27th March and before will be displayed.
	Months	This includes the time lapsed beyond the specified months. If you configure the time filter as more than 2 Months, at 5:30 PM on 16th April, all devices that contacted the server from 12:00 AM, 16th February and before will be displayed.

NOTE:

• If you configure the time filter in weeks/months, then each week is calculated as 7 days and each month is calculated as the same day on which the time filter was configured in the selected month.

• For each date range, a default color is assigned which helps you to easily identify the specified duration.

Execute actions from the Device Details panel: The Device Details panel displays the devices that meet the criteria that you defined in the dashlet configuration panel. You can also filter the list by searching for a device name or a portion of the name in the Filter Devices line.

Following are some of the fields that are displayed:

Field	Description
Device	Displays name of the device.
Type	Displays the type of the device. Device type can be Server, workstation or Mobile.
Platform	Displays the platform of the device. Platform can be Linux, Windows, Android or iOS.
Operating System	Displays operating system on which the device is operating. Operating system includes version.
Agent Version	Displays version of the agent.
Folder Path	Displays the folder path in which the device is located.
Last Contact	Displays the date on which the device contacted the server.
Status	Displays the status of the device. The status can be Active or Lost.
User	Displays the name of the user who logged into the device.
Last Full Refresh	Displays the date on which the full refresh was performed on the device.
Department	Displays name of the department.
Site	Displays name of the site.

For information about other actions and options you have in the Device Details panel, see the following table:

Task	Description
Refresh	To refresh the device so that any pending actions can immediately be initiated on the device.
Delete	To delete a device from the zone.
Unenroll	To unenroll a device from the zone.
Reset	To trigger a reset action on the Agent device. This task will stop the agent service, delete the cache, and then restart the agent service.
Verify last Update	To run the last successful update on the selected device.
Unregister	To unregister the device from the Management Zone. This quick task is applicable only for non-mobile devices.
	To show or hide a column from the Device Details panel.
Search/Filter	To filter the data displayed in the table by specifying the device name or the user name in the search field.

NOTE:These quick tasks might not be applicable to all devices.

2.2 Patch Dashboard

The Patch Management Dashboard has four default dashlets that can help you quickly assess patch compliance on devices in your zone. You can also create custom dashlets and initiate action directly from the respective dashlets to remediate, download, or disable selected patches, to discover patches, to reconfigure the zone vulnerability detection schedule, and to view patch and device details.

A brief description for each default dashlet is provided below. For comprehensive information about the Patch Management Dashboard, see Employing the Patch Management Dashboard in the ZENworks 2017 Update 3 Patch Management Reference.

4.1 Dashlet Resource Requirements

Assuming each dashlet grid row requires 2 KB of data, 10000 dashlet grid rows would require 20 MB per user. If the average number of users simultaneously accessing dashlets on this server is 100, then dashlet grid row data might occupy 20 MB * 100 ~ 2GB of server heap space. This is in addition to the server heap space required for other product features. For each user accessing the dashlets, at least 2 server threads are used to fetch the dashlet data. Hence, 100 users will require at least 200 server threads.

Consider a scenario in which the total number of users in a zone is 500, and the average number of users simultaneously accessing dashlets on a particular Primary Server is 20. Here, the focus is on the dashlet grid row data for these 20 users. However, the Primary Server should have sufficient RAM and heap space allocated to the zenserver process so that the dashlet grid row data for 20 users can be cached in the server memory. If the expected number of grid rows per dashlet is 15000, memory required per dashlet is 30 MB (15000 * 2 KB). For 20 users, 600 MB (20 * 30) of additional heap space might be required on the Primary Server for the dashlets.

4.2 Configuration for Optimal Performance

Optimal dashlet performance depends on the expected dashlet grid rows (which is a measure of the amount of data in a dashlet) and the average number of users accessing the dashlets parameters. Server memory requirements should be identified based on previous calculations. Based on this analysis, the maximum server heap space should be reconfigured if the memory requirements are significant. In such a case, a Primary Server with sufficient RAM and CPU cores should be chosen to access the dashlets. If the value of the average number of users simultaneously accessing dashlets in a zone is large, then users should be distributed across multiple Primary Servers so that a single Primary Server is not overloaded.

4.3 Dashlet Grid Data Sorting

ZENworks supports most of the popular databases such as Sybase, PostgreSQL, Oracle and MS SQL. The Sybase and MS SQL database handles the data in a case insensitive method, whereas the Oracle and PostgreSQL database handle the data in a case-sensitive manner.

Depending on the database used, the dashlet grid data might be sorted differently.

For example, let us consider the following device names:

If the MS SQL and Sybase database sort the data in ascending order, then device names will be sorted as shown below:

If the Oracle and PostgreSQL database sort the data in ascending order, then device names will be sorted as shown below:

The ZENworks database can be configured to show all data in case insensitive manner irrespective of the database used. Set the dashboard.case.insensitive.sorting flag to true in zOpaqueData table. After modifying the flag in the database, restart the services.

While dashlet grid data is retrieved from the in-memory cache, the same sort order as the database is maintained.