May 19, 2008
The issues included in this document were identified in Novell® ZENworks® 7.2 Linux Management with Interim Release 2 (IR2).
For installation instructions, see the Novell ZENworks 7.2 Linux Management Installation Guide.
For administration concepts and tasks, see the Novell ZENworks 7.2 Linux Management Administration Guide.
This section contains information about the issues that might occur when you install and use ZENworks 7.2 Linux Management with IR2.
This section contains information about the issues that might occur when you install ZENworks 7.2 Linux Management IR2.
The installation of ZENworks 7.2 Linux Management IR2 on RHEL 3 64-bit ES and WS devices fails because the install is unable to locate the novell-zenworks-tightvnc-32bit package.
Workaround: Do the following at the console prompt:
Set an environmental variable with the name ZMD_DISTRO_TARGET and value rhel-3as-x86_64 by executing the following command:
export ZMD_DISTRO_TARGET=rhel-3as-x86_64
Execute zlm-install.
This section contains information about the issues that might occur when you upgrade ZENworks 7.2 Linux Management from a previous release.
If you try to upgrade the Novell Linux Desktop 9 (NLD 9) managed device from ZENworks 7 Linux Management with IR1 to ZENworks 7.2 Linux Management with IR2 by using upgrade bundles, the upgrade might hang.
Workaround: Manually upgrade the NLD 9 managed device from ZENworks 7 Linux Management with IR1 to ZENworks 7.2 Linux Management with IR2 by using the ISO image of ZENworks 7.2 Linux Management with IR2, which is available at the Novell Downloads Web site. For detailed information on how to manually upgrade the managed device, see the Novell ZENworks 7.2 Linux Management Installation Guide.
This section contains information about the issues that might occur when you use the Package Management features of ZENworks Linux Management.
The use of wildcard characters using the bundle-list (bl) command to list bundles is not currently supported.
Currently, a bundle is successfully installed even though a post-distribution script fails.
When a new bundle is associated to a device on a particular schedule, the bundle is deployed or installed based on the schedule configured. However, when the bundle is modified and a newer version is deployed, any changes to the schedule do not take effect. The newer version of the bundle is installed on the next refresh.
Workaround: None.
A few pattern, patch, and product rug commands are not supported on SLES 9, RHEL, and Novell Linux Desktop.
Workaround: None.
The following message is displayed on the secondary server on successful creation of the bundle as well as content replication: “Cannot deploy this version because one or more packages have been deleted”.
Workaround: Ignore the message.
On RHEL 364-bit AS, ES, and WS devices, rug fails to start with the following error:
/opt/novell/zenworks/bin/mono: relocation error: /opt/novell/zenworks/bin/mono: undefined symbol: g_unsetenv
Workaround: Edit the /opt/novell/zenworks/bin/rug rug script to set the value of export LD_LIBRARY_PATH to “/opt/novell/zenworks/lib64:/opt/novell/zenworks/lib64/rug:/opt/novell/zenworks/lib64/zmd:$LD_LIBRARY_PATH”.
If a bundle is newly created or updated, Content Replication replicates the entire repository, instead of the delta, from the Primary server to the Secondary server when triggered.
Workaround: None.
If you have mirrored the SLED10-SP2-Online catalog to the ZENworks Linux Management server and assigned the mirrored bundle to a SLED10 managed device, then rug refresh fails on the managed device because the lirc package in the SLED10-SP2-Online contains a directory with a “&” character in the name. ZENworks Linux Management server is unable to process it. Consequently, the bundle cannot be installed.
Workaround: Do the following:
In ZENworks Control Center, remove the lirc package from the mirrored SLED10-SP2-Online, patch-sledp2o-sp2_online-5018_SLED10-SP2-Online, and patch-sledp2o-sp2_online-5020_SLED10-SP2-Online bundles.
Deploy the updated bundle.
This section contains information about the issues that might occur when you use the Policy Management features of ZENworks Linux Management.
If you configure the SUSE Linux Enterprise Desktop policy for a SLED 10 managed device, you might encounter the following issues:
The option does not work.
If you try to remove an option that is selected in the drop-down list of the main menu file area, the main menu fails to appear. Also, if you try to unassign the policy from the managed device, the main menu still fails to appear.
Workaround: If the main menu fails to appear on unassigning the policy:
Ensure that the policy is removed from the device by refreshing the managed device, and relogging into the device.
On the managed device, right-click the panel, click , select from the list, then click .
On a SLED 10 managed device, if you unenforce the SLED policy in which the background image filename is configured, the previous background settings of the device are not restored.
Workaround: Log in to the managed device again.
If you enforce the SLED policy that is configured to remove the system menus from the system area, the system area on the SLED 10 SP1 managed device disappears.
Workaround: Remove the settings from the SLED policy and reassign the policy to the SLED 10 SP1 managed device.
This section contains information about the issues that might occur when you use the Imaging features of ZENworks Linux Management.
If you take an image of a server just after installing ZENworks Linux Management (that is, before zislnx-start has a chance to run again at boot), the image is restored with an incorrect network configuration and hostname.
Workaround: After completing the server installation, execute /etc/init.d/novell-zislnx start.
This issue does not affect installation of the ZENworks Agent on a managed device.
The Imaging engine does not support double-byte characters in image filenames. The ZENworks Control Center allows you to enter a double-byte character, but the Imaging Server does not recognize it. Therefore, do not use double-byte characters in the names of image files.
On Red Hat* Enterprise Linux 3 (RHEL 3) devices, using the /etc/init.d/novell-zislnx stop command fails to shut the service down. At some later time, the device then fails to respond to a soft reboot, and must be cold-booted.
The error message displayed when running /etc/init.d/novell-zislnx stop is incorrect, because RHEL 3 does not follow LSB standards.
Workaround: Do not use the /etc/init.d/novell-zislnx stop command. Normally, you would not run this command, because when /etc/init.d/novell-zislnx is run from either a bash prompt or at boot-up, it runs once then stops itself.
The use of a symbolic link is not supported in add-on images if the link’s location does not exist on the device where the add-on image is extracted.
The Dell* utility partition relies on its version of the MBR (master boot record) to function correctly. Grub also uses the MBR for its boot loader. If you install the Dell utility partition, then install the Linux* operating system, the Dell version of the MBR is overwritten by the grub version. Instructions to remedy this problem are found in Creating Dell Configuration Bundles
in the Novell ZENworks 7.2 Linux Management Administration Guide.
However, the instructions do not work for Dell PE700 devices. For Dell PE700 devices, there is no workaround.
If you try boot a VMware* server from the CD or DVD, or a ZENworks partition, the preboot services fail with the following message:
Can't find ZEN install channel, invoking manual install
Workaround: Use a USB device to boot a VMware server.
This section contains information about the issues that might occur when you use the Inventory features of ZENworks Linux Management.
A hardware inventory currently does not report some items, such as power supply for any type of device. For Red Hat machines, items such as floppy and monitor are not recognized.
On SLES 9, Novell Linux Desktop, and Open Enterprise Server managed devices, the hardware probe using the hwinfo utility might unload the lp module and consequently remove the printer device.
Workaround: Download and install the updates for the hwinfo utility. For detailed information on how to obtain the updates, see the Novell Support Web site.
If you create a CPU-based registration rule to filter Intel* Pentium* processors for registering the managed device to the server, the Inventory Scanner utility (hwinfo) captures the CPU model name as "Pentium(R) 4 processor 2800 MHz" instead of "Intel(R) Pentium(R) 4 CPU 2.80GHz" for some machines; the prefix Intel is omitted. Consequently, the registration of the device to the server might fail.
Workaround: None.
This section contains information about the issues that might occur when you use the Remote Management features of ZENworks 7.2 Linux Management.
When you start the Remote Login operation on a managed device, the launched session shows only a grey screen with an X cursor because XDMCP is not enabled on the managed device.
Workaround: On the managed device, do the following:
Manually enable XDMCP by executing the novell-rm-fixrl.sh script from a console session as mentioned below:
On SLES 10 and SLED 10: Execute /usr/bin/novell-rm-fixrl.sh -dm xdm -cf /etc/opt/gnome/xdm/xdm.conf enable.
On SLES 9 and Novell Linux Desktop: Execute /opt/novell/zenworks/bin/novell-rm-fixrl.sh -dm xdm -cf /etc/opt/gnome/xdm/xdm.conf enable.
On RHEL: Execute /opt/novell/zenworks/bin/novell-rm-fixrl.sh - dm gdm -cf /etc/X11/gdm/gdm.conf enable.
Start the Remote Login operation.
When starting a remote management session, the Remote Management -VNC applet randomly hangs.
Workaround: Stop and restart all running browser sessions, then retry the remote management session.
This section contains information about the issues that might occur when you use zen-installer, zen-remover, or zen-updater of ZENworks 7.2 Linux Management.
If you start zen-installer, zen-remover, and zen-updater from the command line on a RHEL5 64-bit managed device, it throws a traceback error with mono-lib exception.
Workaround: On a RHEL5 64-bit managed device, do the following:
Edit /etc/selinux/config to set the value of SELINUX to disabled.
Reboot the device.
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