ZENworks Service Desk 24.1 Version Currency Reference

January 2024

This document explain the upgrading or migrating to the latest version of Service Desk.

1.0 Overview

ZENworks Service Desk ZENworks Service Desk is an ITIL-based solution and is available only as a virtual appliance that can be deployed to a supported virtual infrastructure. Service Desk Appliance is built on a customized SUSE Linux Enterprise Server (SLES), and comes pre-installed with Service Desk and thus helping save on operating system license costs. This document provides an in-depth step-by-step procedure that is required to deploy or upgrade the ZENworks Service Desk.

ZENworks Service Desk supports migration from previous two releases only. Thus, ZENworks Service Desk can be migrated to version 24.1 only from version 23.3 and version 23.4. ZENworks Service Desk 24.1 is the latest available version.

ZENworks Service Desk 24.1 supported fresh deployment of appliance.

2.0 Upgrading to ZENworks Service Desk 24.1

2.1 Upgrade Preparedness

Before upgrading your ZENworks Service Desk, ensure that you review ZENworks Service Desk:

2.2 New Installation

ZENworks Service Desk 24.1 supports fresh deployment of appliance. ZENworks Service Desk 24.1 can be downloaded from Software License and Download.

2.3 Updating to ZENworks Service Desk 24.1

ZENworks Service Desk supports migration from previous two releases only. Thus, ZENworks Service Desk can be migrated to version 24.1 only from version 23.3 and version 23.4.

The following image depicts the method that can be used to update or migrate your existing ZENworks Service Desk:

  • ZSD v7.5(& higher) support the Appliance model only.

  • Each upgrade method (in-Place or Side-by-Side) accommodates internal (embedded) and ext. Databases.

  • *Note: Upgrading av7.5 Appliance to v8.x Appliance requires an rpm script to be run before upgrading to prepare VAStorage drive.

  • **In-Place Upgrade method via Online Update tile in the Administration Console (9443) – See ZSD V23.4 Documentation.

  • ***Release version format changed to <year>.<calendar quarter>

Post-migration Task

After updating, ensure that you restore any customizations by reviewing the Post-Migration Tasks and also register to the Online Update channel, which enables you to upgrade your appliance.

The same Appliance Online Update Channel registration key can be used for ZENworks Service Desk 8.3.x and 23.3. The registration key can be found in Software Licenses and Downloads.

2.4 ZENworks Service Desk 24.1 System Requirements

Virtual Hypervisor

Server OS Requirements

RAM, CPUs, and Disk Space

Database Requirements

File Customization

For more system requirements, see ZENworks Service Desk 24.1 System Requirements guide.

For more additional information, see Additional References.

3.0 Upgrading from ZENworks Service Desk 8.1.x/8.2.x to ZENworks Service Desk 8.3.x

4.0 Upgrading from ZENworks Service Desk 7.5/8.0 to ZENworks Service Desk 8.1.x

4.1 Upgrade Path Chart

The following image depicts the ZENworks Service Desk upgrade path:

For more information, see Upgrading from ZENworks Service Desk 7.5/8.0 to ZENworks Service Desk 8.1.x.