You already have a list of 'stuff' that the business is asking to be supported. Rationalise this list so that all duplicates are removed. Now you need to discuss with the support staff what skills they have. You should create a list showing each support staff with the 'stuff' they can support.
|
Support staff |
Category |
Item |
|---|---|---|
|
Keith RichardsRichard JonesRon Hipcock |
Hardware |
Lenovo W500 |
|
Robert MillerDaniel Porter |
Hardware |
Dell R710 |
|
Keith RichardsRichard JonesRon Hipcock |
Printers |
HP LaserJet P4015DN |
|
Keith RichardsRichard JonesRon Hipcock |
Software |
Salesforce |
|
Robert MillerDaniel Porter |
Software |
|
When compared with what the business is asking for, it is likely that there will be differences. Investigate how these gaps can be filled and the cost of doing so. For example, online training can be used to skill up support staff. Put those items on the exception list for discussion.