Upgrading ZENworks 2017 Update x

1.0 Upgrade Path Chart

The following chart represents the upgrade path from ZENworks 2017 version to the most current ZENworks 23.3 version.

The process requires three separate upgrades:

ZENworks 2017.x to 2020: The first upgrade is from your version of ZENworks 2017 (2017, Update 1, Update 2, Update 3, or Update 4) to ZENworks 2020. This upgrade includes your ZENworks Primary Servers, database, and Satellites. It does not need to include your managed devices; they can remain on their current ZENworks agent version until the second upgrade.

ZENworks 2020/2020.1 to 2020.2: The second upgrade is from ZENworks 2020 or ZENworks 2020 Update 1 to ZENworks 2020 Update 2. Both versions (2020 and 2020.1) can upgrade directly to ZENworks 2020 Update 2. This upgrade includes your Primary Servers, database, and Satellites. You can also upgrade your managed devices at this point or wait until you have upgraded to ZENworks 23.3.

ZENworks 2020.2 or 2020.3 to 23.3: The third upgrade is from ZENworks 2020 Update 2 or ZENworks 2020 Update 3 to ZENworks 23.3. This upgrade includes your Primary Servers, database, Satellites, and managed devices.

2.0 Software and Licenses Download (SLD)

Log in to the Customer Portal or Software Licenses and Download site to download the files for upgrade. From the Downloads screen, select the Product, Product Name (entitlement) and Version to view the files. Click the Media Version column to sort the files.

The following image displays the files that are available for download for ZENworks 2020.

The following image displays the files that are available for download for Update 2.

The following image displays the files that are available for download for ZENworks 23.3.

2.1 Downloads

Based on the configuration of ZENworks, select any of the following files and click Download Selected.

The following table lists the files that are available for download for ZENworks 2020.

File Type

File Name

ISO file

ZENworks2020.iso

Appliance files

  • VMware ESXi: Download the ZENworks2020_Appliance-x86_64.ova file

  • Microsoft Hyper-V: Download the ZENworks2020_Appliance-x86_64.vhd.zip file.

  • Xen Server: Download the ZENworks2020_Appliancex86_64.xen.tar.gz file.

  • Citrix Hypervisor (formerly XenServer): Download the ZENworks2020_Appliancex86_64.xva.tar.gz file.

Database migration tool

For ZENworks 2017.x: Download the db-migration-tool-3.1.zip file

For ZENworks 2020 and 2020.1: Download the db-migration-tool-20.1.zip file

For ZENworks 2020 Update 2: Download the db-migration-tool-20.2.zip file

The following table lists the files that are available for download for Update 2.

File Type

File Name

ISO file

ZENworks2020_Update2.iso

Appliance files

  • VMware ESXi: Download the ZENworks2020_Update2_Appliance-x86_64.ova file

  • Microsoft Hyper-V: Download the ZENworks2020_Update2_Appliance-x86_64.vhd.zip file.

  • Xen Server: Download the ZENworks2020_Update2_Appliancex86_64.xen.tar.gz file.

  • Citrix Hypervisor (formerly XenServer): Download the ZENworks2020_Update2_Appliancex86_64.xva.tar.gz file.

Database migration tool

For ZENworks 2017.x: Download the db-migration-tool-3.1.zip file

For ZENworks 2020 and 2020.1: Download the db-migration-tool-20.1.zip file

For ZENworks 2020.2: Download the db-migration-tool-20.2.zip file

The following table lists the files that are available for download for ZENworks 23.3.

File Type

File Name

System update ZIP file

ZENworks_23.3_Update.zip

ZENworks Diagnostic Center for validity

ZENworksDiagnosticCenter23.3.zip

NOTE:Support for Sybase has been discontinued from ZENworks 2020 onwards. You will not be able to upgrade a ZENworks 2017 zone with Sybase to ZENworks 2020 before migrating the database to PostgreSQL.

Sybase to PostgreSQL migration tool can be found on the ZENworks 2020 Download site in the customer portal for OS Installed and Appliances.

Perform MD5 checksum on all downloaded files for data integrity.

2.2 ZENworks 2020.x Licensing

License keys from ZENworks 2017 do not carry over to ZENworks 2020. Retrieve your ZENworks 2020 license keys from the Micro Focus Customer Care Portal to activate the environment during the install/upgrade.

During the upgrade the licensing option allows input of the ZENworks Suite license OR individual component licenses. Refer to documentation about Suite components when activating ZENworks Licenses and Product License states.

NOTE:If not licensed for ZENworks 2020 Suite, then all individual ZENworks component licenses will need to be entered separately during upgrade.

License activation is required only when you update to ZENworks 2020 Update 2. If you are updating to ZENworks 23.3, then the license update is not required.

3.0 System Requirements Considerations

One of the primary tasks required to perform a successful ZENworks upgrade is identifying what requirements have changed between your installed ZENworks version and the target current version so that you know what steps you will need to take to account for those changes.

The following sections identify the major ZENworks components whose requirements you need to consider and plan for. Once you know these requirements, the upgrade instructions will help you meet them in the appropriate order.

3.1 Primary Server Operating System

The supported operating systems, resources, and hypervisors required to run the ZENworks Primary Server have changed from ZENworks 2017.x versions to the current ZENworks 23.3 release. You need to understand the requirements for the ZENworks 2020.x versions so that you can correctly determine how to meet them and at which point in the ZENworks upgrade process you will need to implement the required changes.

NOTE:If you are using the ZENworks Virtual Appliance for your Primary Servers, refer to ZENworks Virtual Appliance for the requirements you need to consider before upgrading.

For a detailed listing of Primary Server requirements for ZENworks 23.3, see Primary Server Requirements.

Operating System

Windows Operating System

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Windows Server 2008

Yes

No

No

No

No

Windows Server 2008 R2

Yes

No

No

No

No

Windows Server 2012

Yes

Yes

Yes

Yes

Yes

Windows Server 2012 R2

Yes

Yes

Yes

Yes

Yes

Windows Server 2016

Yes

Yes

Yes

Yes

Yes

Windows Server 2019

No

Yes

Yes

Yes

Yes

Windows Server 2022

No

No

Yes

Yes

Yes

SUSE Operating System

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

SLES 11 SP3

Yes

No

No

No

No

SLES 11 SP4

Yes

Yes

No

No

No

SLES 12 SP1

Yes

No

No

No

No

SLES 12 SP2

Yes

No

No

No

No

SLES 12 SP3

Yes

Yes

No

No

No

SLES 12 SP4

Yes

Yes

Yes

No

No

SLES 12 SP5

No

Yes

Yes

Yes

Yes

SLES 15

No

Yes

Yes

Yes

No

SLES 15 SP1

No

Yes

Yes

No

No

SLES 15 SP2

No

No

Yes

Yes

No

SLES 15 SP3

No

No

Yes

Yes

Yes

SLES 15 SP4

No

No

No

Yes

Yes

SLES 15 SP5

No

No

No

No

Yes

If you find that you need to upgrade a Primary Server’s operating system, consider the following:

  • In-place upgrades between major operating system versions are not supported. For example, you cannot upgrade from Windows Server 2016 to Windows Server 2019 with the Primary Server on the system as it will most likely result in issues with the Primary Server. Likewise, on SLES, you cannot upgrade from SLES 12 SP5 to SLES 15.

  • If the Primary Server is on SLES, you can perform in-place upgrades of minor operating system versions. For example, you can upgrade from SLES 15 to SLES 15 SP4.

  • If you are interested in moving to the ZENworks Virtual Appliance for your Primary Servers, once you are on ZENworks 2020 Update 2 or Update 3 you can move a Windows or Linux Primary Server to the Appliance. For information, see Moving from a Windows or Linux Primary to Appliance.

System Resources

RAM

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Minimum

8 GB

16 GB

16 GB

16 GB

16 GB

Recommended

12 GB

16 GB

16 GB

16 GB

16 GB

Additional per every 3000 devices

1 GB

1 GB

1 GB

1 GB

1 GB

CPU

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Processor

2 GHz +

2 GHz +

2 GHz+

2 GHz+

2 GHz+

Cores

2 GHz +

2 GHz +

Quad+

Quad+

Quad+

Disk Space

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Installation

20 GB

40 GB

2 Ghz+

2 Ghz+

40 GB

Every 1000 devices

10 GB

10 GB

10 GB

10 GB

10 GB

Temp directory

500 MB

500 MB

500 MB

500 MB

500 MB

ZENworks Database per every 1000 devices

10 GB

10 GB

10 GB

10 GB

10 GB

ZENworks Audit Database per every 5000 devices

10 GB

10 GB

10 GB

10 GB

10 GB

Virtual Hypervisors

If you are hosting any Primary Servers in a virtual hypervisor, ensure that you can meet the supported hypervisor requirements at each stage of the upgrade.

Hypervisor

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

VMware Workstation

Yes (until 2017.2)

No

No

No

No

VMware ESXi 5.x

Yes (until 2017.2)

No

No

No

No

VMware ESXi 6.x

Yes

Yes

Yes

Yes

Yes

VMware ESXi 7.x

No

No

Yes

Yes

No

XEN on SLES 11

Yes (SP4)

Yes (SP4)

Yes (SP4)

Yes (SP4)

No

XEN on SLES 12

Yes (12, SP1, SP2, SP3)

Yes (SP3, SP4, SP5)

Yes (SP4, SP5)

Yes (SP4, SP5)

Yes (SP4, SP5)

XEN on SLES 15

No

Yes (15, SP1)

Yes (15, SP1, SP2)

Yes (15, SP1, SP2, SP3, SP4)

Yes (15, SP1, SP2, SP3, SP4)

Microsoft Hyper-V Server

Yes (2012, 2012R2, 2016)

Yes (2012, 2012R2, 2016, 2019)

Yes (2012, 2012R2, 2016, 2019)

Yes (2012, 2012 R2, 2016, 2019)

Yes (2012, 2012 R2, 2016, 2019)

Citrix XenServer/Hypervisor

No

Yes (7.x, 8.x)

Yes (7.x, 8.x)

Yes (7.x, 8.x)

Yes (7.x, 8.x)

3.2 ZENworks Virtual Appliance

The following table lists the requirements you need to consider if you are using the ZENworks Virtual Appliance for any Primary Servers. For a detailed listing of ZENworks Virtual Appliance for ZENworks 23.3, see Virtual Appliance Requirements.

Requirement

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Virtual Appliance Update Required

NA

Yes

Yes

Yes

Yes

Appliance OS

SLES 12 SP1

SLES 12 SP4

SLES 12 SP5

SLES 12 SP5

SLES 12 SP5

Supported Hypervisors

VMware ESXi 6.x

Microsoft Hyper-V Server Windows 2012, 2012 R2, and 2016

XEN on SLES 12 and the support packs

VMware ESXi 6.x

Microsoft Hyper-V Server Windows 2012, 2012 R2, 2016 and 2019

XEN on SLES 12, SLES 15 and the support packs

Citrix XenServer 7.x and Citrix Hypervisor 8.x

VMware ESXi 6.x

Microsoft Hyper-V Server Windows 2012, 2012 R2, 2016 and 2019

XEN on SLES 12, SLES 15 and the support packs

Citrix XenServer 7.x and Citrix Hypervisor 8.x

VMware ESXi 6.x

Microsoft Hyper-V Server Windows 2012, 2012 R2, 2016 and 2019

XEN on SLES 12, SLES 15 and the support packs

Citrix XenServer 7.x and Citrix Hypervisor 8.x

VMware ESXi 6.x, 7.x

Microsoft Hyper-V Server Windows 2012, 2012 R2, 2016 and 2019

XEN on SLES 12, SLES 15 and the support packs

Citrix XenServer 7.x and Citrix Hypervisor 8.x

RAM (Minimum)

8 GB

16 GB

16 GB

16 GB

16 GB

Additional RAM per every 3000 devices

1 GB

1 GB

1 GB

1 GB

1 GB

Processor

2 GHz +

2 GHz +

2 GHz+

2 GHz+

2 GHz+

Cores

2 GHz +

2 GHz +

Quad+

Quad+

Quad+

Disk Space per every 1000 devices

10 GB

10 GB

10 GB

10 GB

10 GB

Disk Space - Temp directory

500 MB

500 MB

500 MB

500 MB

500 MB

Disk Space - ZENworks Database per every 1000 devices

10 GB

10 GB

10 GB

10 GB

10 GB

Disk Space - ZENworks Audit Database per every 5000 devices

10 GB

10 GB

10 GB

10 GB

10 GB

3.3 Database

The following tables list the supported database types and versions. For a detailed listing of the database requirements for ZENworks 23.3, see Database Requirements.

NOTE:Support for Sybase has been discontinued from ZENworks 2020 onwards. You will not be able to upgrade a ZENworks 2017 zone with Sybase to ZENworks 2020 before migrating the database to PostgreSQL.

Sybase/PostgreSQL

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Embedded Sybase

Yes

No

No

No

No

Sybase Anywhere 17

Yes

No

No

No

No

Embedded PostgreSQL(max 5000 devices)

Yes

Yes

Yes

Yes

Yes

External PostgreSQL(max 20000 devices)

Yes

Yes (v11.x & 12.x except for v11.2)

Yes (v11.x & 12.x except for v11.2)

Yes 11.x (Except for 11.2), 12.x, 13.x, 14.x

Yes 11.x (Except for 11.2), 12.x, 13.x, 14.x, 15x

 

 

 

 

 

 

MSSQL

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

MSSQL 2008 SP3+ including Cluster

Yes

No

No

No

No

MSSQL 2008 R2 including Cluster

Yes

No

No

No

No

MSSQL 2012 SP3+ including Cluster

Yes

Yes

Yes

Yes

No

MSSQL 2014 including Cluster

Yes

Yes (SP2 and later)

Yes (SP2 and later)

Yes (SP2 and later)

Yes (SP2 and later)

MSSQL 2016 including Cluster

Yes (2016)

Yes (2016, SP0, & SP1)

Yes (2016, SP0, & SP1)

Yes (2016, SP0, & SP1)

Yes (2016, SP1 and later)

MSSQL 2017 including Cluster

No

Yes

Yes

Yes

Yes

MSSQL 2019

No

Yes

Yes

Yes

Yes

MSSQL 2022

No

No

No

No

Yes

Oracle

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Oracle 11g R2 (v11.2.0.4)

Yes

No

No

No

No

Oracle 12c R1 (v12.1.0.2)

Yes

Yes

Yes

Yes

No

Oracle 12c R2 (v12.2.0.1)

Yes

Yes

Yes

Yes

No

Oracle 18c R1 including Cluster and RAC

No

Yes

Yes

Yes

No

Oracle 19c including Cluster and RAC

No

Yes

Yes

Yes

Yes

Oracle 20c including Cluster and RAC

No

No

Yes

Yes

No

Oracle 21c including Cluster and RAC

No

No

No

No

Yes

If you find that you need to upgrade the database, consider the following:

  • If you are using the Sybase database, migrate to the PostgreSQL database first. For information, see Database Migration from Sybase to PostgeSQL.

  • If you are using an external database, you need to upgrade or migrate the external database to the supported latest version before upgrading the Primary Server.

3.4 Satellites

A Satellite must meet the minimum requirements for a managed device. Refer to the Managed Devices section for those requirements.

3.5 Managed Devices

The following sections show the operating systems supported as Windows, Linux, and Mac managed devices. For a detailed listing of managed device requirements, see Managed Devicessection in System Requirements.

Windows Managed Devices

Windows Servers

ZENworks 2017.x

ZENworks 2020.1

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Windows Server 2008 R2 SP1

Yes

Yes

Yes

No

No

Windows Server 2012

Yes

Yes

Yes

Yes

Yes

Windows Server 2012 R2

Yes

Yes

Yes

Yes

Yes

Windows Server 2016

Yes

Yes

Yes

Yes

Yes

Windows Server 2019

No

Yes

Yes

Yes

Yes

Windows Server 2022

No

No

No

Yes

Yes

Windows Workstations

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Windows 7 SP1

Yes

Yes

Yes

Yes

Yes

Windows Embedded 7 SP1

Yes

Yes

Yes

Yes

Yes

Windows 8

Yes

Yes

Yes

No

No

Windows Embedded 8

Yes

Yes

Yes

No

No

Windows 8.1 Enterprise and Professional

Yes

Yes

Yes

No

No

Windows Embedded 8.1

Yes

No

Yes

No

No

Windows 10

Yes

Yes

Yes

Yes

Yes

Windows 10 IoT

No

Yes

Yes

Yes

Yes

Windows 11 22H2

No

No

No

Yes

Yes

Windows 2019 Server

No

No

No

Yes

Yes

Windows Embedded 10

Yes

No

No

No

Yes

Windows XP SP3

Yes

Yes

Yes

No

No

Linux Managed Devices

SUSE Operating System

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

SLES 11 SP3

Yes

No

No

No

No

SLES 11 SP4

Yes

Yes

No

Yes

No

SLES 12 SP1

Yes

No

No

No

No

SLES 12 SP2

Yes

No

No

No

No

SLES 12 SP3

Yes

Yes

No

No

No

SLES 12 SP4

Yes

Yes

Yes

Yes

No

SLES 12 SP5

No

Yes

Yes

Yes

Yes

SLES 15

No

Yes

Yes

Yes

Yes

SLES 15 SP1

No

Yes

Yes

Yes

No

SLES 15 SP2

No

No

Yes

Yes

No

SLES 15 SP3

No

No

Yes

Yes

Yes

SLES 15 SP4

No

No

No

Yes

Yes

SLES 15 SP5

No

No

No

No

Yes

Mac Managed Devices

Macintosh Operating System

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Macintosh 10.8.3 (Mountain Lion)

Yes

Yes

Yes

Yes

Yes

Macintosh 10.9.x (Mavericks)

Yes

Yes

Yes

Yes

Yes

Macintosh 10.10.x (Yosemite)

Yes

Yes

Yes

Yes

Yes

Macintosh 10.11.x (EL Capitan)

Yes

Yes

Yes

Yes

Yes

Macintosh 10.12.x (Sierra)

Yes

Yes

Yes

Yes

Yes

Macintosh 10.13.x (High Sierra)

No

Yes

Yes

Yes

Yes

Macintosh 10.14.x (Mojave)

No

No

Yes

Yes

Yes

Macintosh 10.15.x (Catalina)

No

No

Yes

Yes

Yes

Macintosh 11.x (Big Sur)

No

No

Yes

Yes

Yes

Macintosh 12.x (Monterey)

No

No

Yes

Yes

Yes

Macintosh 13.x (Ventura)

No

No

No

No

Yes

3.6 User Sources and Certificates

In general, you should not encounter any requirements issues related to user sources and certificates as you move through the upgrade. The following table summarizes key requirements. For a detailed listing of user source requirements, see User Source Requirements.

Requirement

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

LDAP Version

LDAP v3

LDAP v3

LDAP v3

LDAP v3

LDAP v3

LDAP Authentication

Simple Bind

Simple Bind

Simple Bind

Simple Bind

Simple Bind

eDirectory User Source

v8.7.3, 8.8, 9.0

v8.7.3, 8.8, 9.0

v8.7.3, 8.8, 9.0

v9.0

v9.0

Microsoft ActiveDirectory User Source

Shipped with Win2000SP4 or later

Shipped with Win2000SP4 or later

Shipped with Win2000SP4 or later

Shipped with Win2000SP4 or later

Shipped with Win2000SP4 or later

Domain Services for Windows User Source

Yes

Yes

Yes

Yes

Yes

CA Certificate

SHA1 digest

SHA1 digest

SHA1 digest

SHA1 digest

SHA1 digest

Primary Server Certificates

SHA256 digest

SHA256 digest

SHA256 digest

SHA256 digest

SHA256 digest

MDM Server Certificates

NA

SHA-2 Signature 1-2 yrs

SHA-2 Signature 1-2 yrs

SHA-2 Signature 1-2 yrs

SHA-2 Signature 1-2 yrs

Azure Active Directory

No

No

No

No

Yes

3.7 Reporting Server

The following table shows the Reporting Server versions provided in each release and the ZENworks versions supported by each Reporting Server.

Reporting Server

ZENworks 2017.x

ZENworks 2020

ZENworks 2020.2

ZENworks 2020.3

ZENworks 23.3

Version

v6.2, 6.3.2, 6.4.3, 6.4.4

v7.2

v7.5

v7.8

v8.1.1

Backward Compatibility

NA

2017.x

2020.x, 2017.x

2020.x, 2017.x

2020.x

As you plan your upgrade, note that ZENworks Reporting does not support the PostgreSQL database until ZENworks 2020.

4.0 Upgrade from ZENworks 2017.x to ZENworks 2020

The first step in upgrading your ZENworks 2017.x system is to upgrade to ZENworks 2020. To do so, complete the following tasks:

5.0 Upgrade from ZENworks 2020 to ZENworks 2020 Update 2

The second step in upgrading your ZENworks 2017.x system is to upgrade to ZENworks 2020 Update 2. To do so, complete the following tasks:

6.0 Upgrade from ZENworks 2020 Update 2 or Update 3 to ZENworks 23.3

To upgrade ZENworks 2020 Update 2 or ZENworks 2020 Update 3 to ZENworks 23.3, complete the following tasks:

8.0 Legal Notice

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.microfocus.com/about/legal/.

© Copyright 2008 - 2023 Open Text

The only warranties for products and services of Open Text and its affiliates and licensors (“Open Text”) are as may be set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Open Text shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice.