14.11 Unenrolling a Device

You can unenroll devices through ZENworks Control Center. You can choose whether the unenrolled device is to be deleted from the ZENworks Management Zone or to be retired (remains in the zone but is inactive). You can also choose to fully wipe the data and reset the device to its factory settings or selectively wipe the data on the device (corporate data and email only).

NOTE:The Selective Wipe action is not performed on devices enrolled as ActiveSync Only devices. For a fully managed iOS device, this option removes the fully managed profile along with the remotely configured ActiveSync profile. However, if the ActiveSync profile was manually configured, then this option retains it. For Android devices, the Selective Wipe option removes the app and retains the ActiveSync configuration.

Therefore, if you want to delete or retire a device that is enrolled as iOS MDM + ActiveSync or Android App + ActiveSync, then you need to perform a full wipe of the device.

During unenrollment, if VPP apps are installed on the device, then these apps are automatically uninstalled from the device. However, for App Store Apps (distributed using iOS App Store App bundles) the apps are uninstalled based on the configured app settings (Retain App on Unenrollment).

14.11.1 Procedure

  1. In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.

  2. Select the check box in front of the mobile device, click Quick Tasks > Unenroll Device to display the Unenroll dialog box.

  3. Select the data removal option for the device, that is, Selectively Wipe the devices, by removing only corporate data and email or Fully wipe the devices, resetting them to factory setting. Select Delete the devices from the zone or select Retire the devices (devices remain in the zone). Enter a reason for unenrolling the device, then click Next to display the quick task options.

  4. Leave the quick task options set to the defaults and click Start to send the task to the device.

  5. Click Hide to close the quick task after the quick task is initiated.

    The quick task will not complete if the ZENworks Primary Server is unable to contact the device. In this case, you can close the quick task, refresh the Devices list, select the mobile device, and click Delete to remove the device from the management zone.

    NOTE:If the device is offline and the Delete option is selected, then the status of the device changes to Wipe Pending. Subsequently, the device will be deleted when it is online. However, if Retire is selected, then the device status changes to Retired irrespective of whether the device is online or offline.

  6. Click in the upper-right corner of the Devices list to refresh the list.

    If the Delete the devices from the zone option was selected, then the device is no longer listed. However, if the Retire the devices option was selected, then the device will be listed with the status as retired.

    NOTE:If a device is in Retired or Wipe Pending status and if an iOS bundle created through an Apple VPP subscription is assigned to the device, then the app will be uninstalled and the license will be revoked. However, if the VPP related iOS bundle is assigned to the user, then the app will be uninstalled and the license revoked, if the device is the only device associated with the user.

If a device is in Retired or Wipe Pending state, then to remove this device from the ZENworks system, select the device and click Delete.