3.7 Running Diagnostics

Users can run Diagnostics on any running or completed job. This provides information about a job’s status, start time, and end time, as well as progress for running jobs. The report can be sent directly to PlateSpin Support for assistance in resolving user difficulties.

To run Diagnostics on a running job:

  1. After clicking a command and starting a job, go to the Workloads page, then click the workload on which the job is running.

  2. Click the details link near the top of the Workload Details page.

  3. Click the generate link on the top of the page.

  4. Click View to see a report.

  5. Follow the instructions to send the report to PlateSpin Support.

To run Diagnostics on a completed job:

  1. Run the Events report

  2. Click the details link for the desired job.

  3. Click the generate link on the top of the page.

  4. Click View to see a report.

  5. Follow the instructions to send the report to PlateSpin Support.