Helpdesk provides an online resource for administrators to monitor incidents, check the status incident tickets, allocate work, and personalize settings to best fit their company’s needs. This allows Helpdesk users the reassurance that their incidents have been received by support teams.
This guide is intended for Helpdesk administrators.
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For the most recent version of the Helpdesk Administration Guide and additional documentation, visit the Novell Open Workgroup Suite Small Business Edition Web site.
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