This Novell GroupWise 8 Client Frequently Asked Questions (FAQ) is intended to help GroupWise client users who have not found the information they need in the GroupWise client online help or User Guides:
We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comment feature at the bottom of each page of the online documentation, or go to Novell Documentation Feedback and enter your comments there.
For additional GroupWise documentation, see the following client guides at the Novell GroupWise 8 Documentation Web site:
GroupWise Windows Client User Guide
GroupWise Linux/Mac Client User Guide
GroupWise WebAccess Client User Guide
All three GroupWise clients offer online help.
Windows Client: Click > and > s.
Linux Client: Click > .
Mac Client: Click .
WebAccess Client: Click .
The online help in the clients offers three ways to access the information provided in the help:
Contents: Provides task oriented (“How Do I”) access to the help information. This is a great place for beginners to get started.
Index: Provides alphabetical access to common tasks and features. This is a great help when you know what you want to do but you can’t figure out how to do it.
Search: Provides a full text search of the help information based on keywords. If the index doesn’t have it, the full text search should.
If the online help doesn’t help you, proceed to Step 2: Online Training and Tutorials in the GroupWise Windows Client or Step 3: User Guides on the GroupWise Documentation Web Site.
If you are using the GroupWise Windows client, click for additional assistance. By default, this option displays the GroupWise 8 End-User Training page provided by BrainStorm, Inc. However, your GroupWise administrator can customize the URL that displays when you click . It might be more in-depth training provided by BrainStorm, or it might be customized training provided by your GroupWise administrator. Make sure you are familiar with the contents of the Training and Tutorials feature.
All GroupWise clients have an easy-to-access User Guide posted on the GroupWise 8 Documentation Web site:
Windows Client: Click > .
Linux Client: Click > .
Mac Client: Click > .
WebAccess Client: Click > > .
The User Guides are provided in both HTML and PDF format. Both formats are searchable and yield different kinds of search results.
HTML Search: To search the HTML version of a User Guide, click the main link to the guide on the GroupWise 8 Documentation Web site, then select the sections of the guide that you want to search in the left pane. All sections of the guide are selected by default. Type the word or phrase to search for, then click . Web search technology is used to return pages where the word or phrase is found in the User Guide, ranked according to the likelihood that the page is what you’re looking for.
PDF Search: To search the PDF version of a User Guide, click the PDF link to the guide on the GroupWise 8 Documentation Web site. In the field, type the word or phrase to search for, then press Enter to find the first instance. Click to continue searching through the document for instances of the word or phrase. This full text search procedure is more thorough than the Web search approach.
HINT:When you are in the HTML version of a User Guide, you can click at the top of any page to immediately open the PDF version of the User Guide.
If the User Guide doesn’t help you, proceed to Step 4: User Comments Link in the User Guides.
If you have searched the online help and the User Guide for the GroupWise client you are using and you still cannot find the information you need, you can submit a user comment about the documentation. Just click at the bottom of any page of the HTML version of the documentation.
IMPORTANT:For best results, submit your comment on the page of the User Guide where you tried to find the information.
When you submit a user comment, one of the following things happens:
We know where the answer to your question is in the current documentation. We send a response to you to help you find the information you need.
We know the answer to your question and we discover that it is not in the current documentation. We send a response to you and post the information on the page where you made your comment. The information will be added to the next version of the GroupWise documentation.
We don’t know the answer to your question. We find the answer to your question, then proceed as described above.
We technical writers can’t help you resolve problems with the GroupWise software. When GroupWise doesn’t work for you the way it’s supposed to, we refer you to Step 5: GroupWise Support Forum.
NOTE:Response times vary.
The GroupWise Support Forum provides assistance from over 30 volunteer sysops from around the world, not to mention helpful GroupWise users from around the world as well. If the GroupWise client isn’t working for you as documented, post your problem on the GroupWise Support Forum for free assistance.
How do I change my password when I know my current password?
I’ve forgotten my password or username. How do I access my account?
Help! I’ve had fun playing with my Home View. Now how do I put it back?
How do I set up an automated response to let people know that I’m on vacation or out of the office?
How do I add text, such as contact information, to the bottom of every message I send?
My personal information in the GroupWise Address Book is out of date. How do I update it?
How do I turn on sound or change the sound of my appointment alarms?
How do I schedule an annual event, like a birthday or anniversary?
How do I change my default font for composing and viewing messages?
How do I turn on or turn off the header on messages I print?
Someone gave me proxy access to a mailbox. How do I access it?
Help! A column header has disappeared. How do I get it back? And how do I add more columns?
Where is the Accounts menu that I need in order to set up a POP or IMAP e-mail account in GroupWise?
How do I forward all my mail from my GroupWise account to a personal e-mail account?
I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?
NOTE:External cross-references in the section are found in the GroupWise 8 Windows Client User Guide.
See Assigning a Password to Your Mailbox
.
Contact your organization’s GroupWise administrator.
See Understanding the Main GroupWise Window
and Using Panels to Organize Your Home Folder
.
Right-click the icon, then click > > > .
Right-click the button on the Calendar View bar, then click . Select , then click . Select instead of , then click .
See Creating a Vacation Rule or Auto Reply
.
See Adding a Signature or vCard
.
You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.
See Changing Your Display Name
. If the conditions described in this procedure do not apply to your circumstance, you must have your local GroupWise administrator use ConsoleOne to change how your name appears.
The default Home View includes an Unread Items panel, as described in Understanding the Main GroupWise Window
.
If you don’t use the Home View, you can create a Find Results folder, as described in Understanding Find Results Folders
. Use an Advanced Find, and set it up so that does not include (or any other status that you do not want listed in the Find Results folder). You can then look in this folder to see all your unopened items as a group.
See Starting Notify
.
See Setting How to Be Notified for Calendar Alarms
. To change the sound that plays when a new item arrives in your mailbox, see Setting Notification for New Items
.
At present, you can’t set alarms on tasks.
For a single message, you could use the Delay Delivery feature to have a message delivered on a specified day at a specified time. SeeDelaying Delivery of an Item
. However, the Delay Delivery feature cannot be used in conjunction with recurring items. If you want to remind others of something every two weeks, for example, you must set up each reminder individually.
See Scheduling Auto-Dates by Formula
if you want to use reminder notes, or see Scheduling an Appointment for Yourself
if you want to use all day events.
See the following sections:
For a Plain Text formatted message, right-click the message, then click . Click , then select or deselect as needed.
For an HTML formatted message, the message displays and prints according to your current Internet Explorer browser settings ().
See Identifying Icons Appearing Next to Items
.
See Mailbox/Calendar Access for Proxy Users
.
At present, there is not an easy way to transfer ownership of a shared folder from one user to another. As a workaround, one of the users with whom the folder is shared can create a new folder and move the contents of the shared folder into it, then share that new folder with the other users, thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder.
Click > . If you’re in a context where that doesn’t work, click > > > > .
Right-click an existing column heading, click , then select the columns you want to display.
The menu is availably only if your GroupWise administrator has enabled this feature, as described in Modifying Environment Options
in Client
in the GroupWise 8 Administration Guide. Ask your GroupWise administrator to enable the feature. Your GroupWise administrator might also require you to be in Caching mode in order to add accounts.
No. Not at the present time. However, there are third-party applications that can do this for you. See the Novell Partner Product Guide for suggestions.
Unfortunately, you cannot change the default list presentation in GroupWise or in the Windows operating system environment.
See Creating a Rule to Forward All Mail to Another Account
.
Most cell phones include an e-mail address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the e-mail address of your phone. If you want to send a message to someone else’s cell phone, you need to know the e-mail address of that person’s phone.
This has to do with your personal cleanup options. Keep in mind that your administrator can override your personal settings for cleanup options.
See Archiving Items Automatically
.
In the Windows client, click , then look at the path to see where your archive is right now. Delete the current location and save the blank setting of no archive directory, so that no archiving can be performed while you are moving the archive. Copy your archive directory to the desired location, then go back to and provide the new location. Make sure you can access your archive in the new location, then delete the archive from the original location to conserve disk space.
Theoretically, the folder structure in your archive should match the folder structure in your mailbox. However, over time, you have probably renamed folders, deleted folders, and moved folders as you worked in your mailbox. The archive does not keep up with all these changes to the mailbox folder structure. Therefore, sometimes items aren’t archived where you expect them to be archived. Sometimes you need to use the Find feature to locate archived items.
This issue is more frequent with users whose GroupWise archives date back through numerous GroupWise releases.
If you copy your GroupWise archive onto a CD, it is marked read-only. At present, GroupWise cannot open a read-only archive. You can copy it from the CD back into a read-write environment in order to access it.
You set your archive location using > > > > . You need to be careful that your archive location is always set to the correct directory where you want ongoing automatic archiving to take place. At present, we do not recommend or support multiple archive locations, although it is possible.
Manually size the GroupWise client window by dragging its borders to occupy your full screen. Do not use the button. If you want GroupWise permanently maximized, you can right-click the GroupWise desktop icon, then click . In the drop-down list, select .
You need to actually empty the Trash before your disk space consumption goes down.
How do I change my password when I know my current password?
I’ve forgotten my password or username. How do I access my account?
How do I set up an automated response to let people know that I'm on vacation or out of the office?
How do I add text, such as contact information, to the bottom of every message I send?
My personal information in the GroupWise Address Book is out of date. How do I update it?
How do I schedule an annual event, like a birthday or anniversary?
How do I change my default font for composing and viewing messages?
Someone gave me proxy access to a mailbox. How do I access it?
How do I forward all my mail from my GroupWise account to a personal e-mail account?
I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?
NOTE:External cross-references in the section are found in the GroupWise 8 Mac/Linux Client User Guide.
See GroupWise Client Comparison.
See Assigning a Password to Your Mailbox
.
Contact your organization’s GroupWise administrator.
See Creating a Vacation Rule or Auto Reply.
See Adding a Signature or vCard.
You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.
See Changing Your Display Name.
If the conditions described in this procedure do not apply to your circumstance, you must have your local GroupWise administrator use ConsoleOne to change how your name appears.
See Scheduling Recurring Items
if you want to use reminder notes, or see Scheduling an Appointment for Yourself
if you want to use all day events.
See the following sections:
See Identifying the Icons Appearing Next to Items.
Right-click an existing column heading, click , then select the columns you want to display.
No. Not at the present time. However, there are third-party applications that can do this for you. See the Novell Partner Product Guide for suggestions.
See Becoming a Proxy User in Another User’s Mailbox.
At present, there is not an easy way to transfer ownership of a shared folder from one user to another. As a workaround, one of the users with whom the folder is shared can create a new folder and move the contents of the shared folder into it, then share that new folder with the other users, thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder.
See Creating a Rule to Forward Mail to Another Account.
Most cell phones include an e-mail address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the e-mail address of your phone. If you want to send a message to someone else’s cell phone, you need to know the e-mail address of that person’s phone.
This has to do with your personal cleanup options. Keep in mind that your administrator can override your personal settings for cleanup options.
See Archiving Items Automatically
.
In the Linux/Mac client, click > , then look at the path to see where your archive is right now. Delete the current location and save the blank setting of no archive directory, so that no archiving can be performed while you are moving the archive. Copy your archive directory to the desired location, then go back to > and provide the new location. Make sure you can access your archive in the new location, then delete the archive from the original location to conserve disk space.
NOTE:On a Mac, click instead of .
You need to actually empty the Trash before your disk space consumption goes down.
I’ve forgotten my password or user name. How do I access my account?
I just got a new iPad, and the WebAccess client doesn’t work correctly on it. What can I do?
How do I stop my password from being automatically provided on the WebAccess login page?
What do I do if my session times out while I’m working on a message?
How do I set up an automated response to let people know that I'm on vacation or out of the office?
How do I add text like contact information to the bottom of every message I send?
My personal information in the GroupWise Address Book is out of date. How do I update it?
Someone gave me proxy access to a mailbox. How do I access it?
How do I forward all my mail from my GroupWise account to a personal e-mail account?
I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?
NOTE:External cross-references in the section are found in the GroupWise 8 WebAccess Client User Guide.
Contact your organization's GroupWise administrator.
See GroupWise Client Comparison.
The WebAccess client does not yet support touchscreen technology. There are three ways to access your GroupWise mailbox from a touchscreen device:
Use the Novell Data Synchronizer Mobility Pack to synchronize data between GroupWise and mobile devices including an iPad. For installation and usage instructions, see the Novell Data Synchronizer Documentation Web site.
Use an IMAP e-mail client on the iPad to access your GroupWise mailbox. The iPad offers setup options for several common e-mail clients. Select to set up an IMAP connection to your GroupWise mailbox. You must provide your GroupWise user ID and password, and the IP address and port number of the POA for your post office. You also need to know whether the POA requires an SSL connection with e-mail clients. An IMAP account provides access to e-mail in your GroupWise mailbox, but it does not provide contacts or calendaring features.
Use the WebAccess basic interface when you log in to WebAccess in the Web browser on your iPad. For usage instructions, see the GroupWise 8 WebAccess Basic Interface Quick Start.
The Home folder was a new feature in the GroupWise 7 Windows client. It is now available in the Linux/Mac client in GroupWise 8. It is not yet available in the WebAccess client.
This functionality is being provided by your Web browser, not by the WebAccess client. Consult your Web browser documentation for instructions on disabling this feature.
If your GroupWise administrator has configured WebAccess as described in Setting the Timeout Interval for Inactive Sessions
in WebAccess
in the GroupWise 8 Administration Guide, you should not lose a message your are working on when your session times out. If you do lose messages under these conditions, contact your GroupWise administrator.
See Creating a Vacation Rule or Auto Reply.
See Adding a Signature.
You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.
You must have your local GroupWise administrator use ConsoleOne to change how your name appears.
See Identifying the Icons Appearing Next to Items.
GroupWise performs cleanup activities on you mailbox, such as archiving or deleting old messages, on a regular basis. When you use the WebAccess client, items are archived or deleted according to the default settings provided by your GroupWise administrator in ConsoleOne or according to settings you provide in the GroupWise Windows client or the Linux/Mac client, as described in:
In the WebAccess client, you are dependent on whatever your GroupWise administrator has set up for your GroupWise system, as described in Blocking Unwanted E-Mail from the Internet
in the GroupWise 8 Administration Guide.
When you use the GroupWise Windows client, you have more control over what you allow into your own mailbox, as described in Handling Unwanted E-Mail (Spam)
in the GroupWise 8 Windows Client User Guide.
If you have a small number of specific addresses that you want to block, you can set up a rule, as described in Creating a Rule.
No. Not at the present time. However, there are third-party applications that can do this for you. See the Novell Partner Product Guide for suggestions.
See Accessing a Mailbox or Calendar as a Proxy.
See Forwarding E-Mail to Other People
.
Most cell phones include an e-mail address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the e-mail address of your phone. If you want to send a message to someone else’s cell phone, you need to know the e-mail address of that person’s phone.
You need to actually empty the Trash before your disk space consumption goes down.
See Mobile Devices
in the GroupWise 8 Interoperability Guide.
See Outlook Express
and Microsoft Outlook
in Non-GroupWise E-Mail Clients
in the GroupWise 8 Interoperability Guide.
See Evolution
in Non-GroupWise E-Mail Clients
in GroupWise 8 Interoperability Guide.
GroupWise 8 includes three native clients for accessing your GroupWise mailbox:
Windows Client: A proven e-mail client, the GroupWise Windows client is a robust, full-featured access point from your Windows desktop to your GroupWise mailbox. It offers a wide array of features to meet the needs of basic to advanced users.
Linux/Mac Client: First introduced in 2004, the GroupWise Linux/Mac client offers the most vital GroupWise features to Linux and Macintosh users, with additional GroupWise functionality being added with each new GroupWise release.
WebAccess Client: The WebAccess client provides access to your GroupWise mailbox in any environment (Windows, Linux, and Macintosh) where a browser and an Internet connection are available. In addition, using the WebAccess client, you can access your GroupWise mailbox from wireless devices such as phones, Palm OS devices, and Windows CE devices.
In addition to the GroupWise product documentation, the following resources provide additional information about GroupWise 8:
This section lists updates to the GroupWise 8 Client Frequently Asked Questions (FAQ) that have been made since the initial release of GroupWise 8. The information helps you to keep current on documentation updates and, in some cases, software updates (such as a Support Pack release).
The information is grouped according to the date when the GroupWise 8 Client Frequently Asked Questions (FAQ) was republished. Within each dated section, the updates are listed by the names of the main table of contents sections.
The GroupWise 8 Client Frequently Asked Questions (FAQ) has been updated on the following dates:
|
Location |
Change |
|---|---|
|
GroupWise Windows Client FAQ |
|
|
How do I change my password when I know my current password? |
Added instructions for changing your password. |
|
I’ve forgotten my password or username. How do I access my account? |
Added instructions for retrieving a forgotten password. |
|
Explained the need for setting Cleanup options. |
|
|
GroupWise Linux/Mac Client FAQ |
|
|
How do I change my password when I know my current password? |
Added instructions for changing your password. |
|
I’ve forgotten my password or username. How do I access my account? |
Added instructions for retrieving a forgotten password. |
|
Explained the need for setting Cleanup options. |
|
|
GroupWise Linux/Mac Client FAQ |
|
|
I just got a new iPad, and the WebAccess client doesn’t work correctly on it. What can I do? |
Explained the alternatives for accessing your GroupWise mailbox from an iPad. |
|
Location |
Change |
|---|---|
|
GroupWise Windows Client FAQ |
|
|
How do I schedule an annual event, like a birthday or anniversary? |
Added instructions for using all day events. |
|
GroupWise Linux/Mac Client FAQ |
|
|
How do I schedule an annual event, like a birthday or anniversary? |
Added instructions for using all day events. |
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