1.0 How Do I Find What I Need in the GroupWise User Documentation?

2.0 GroupWise Windows Client FAQ

The default GroupWise color scheme changed in GroupWise 2012. How do I change it back?

See Customizing Individual GroupWise Appearance Settings.

The Folder List changed in GroupWise 2012. How do I change it back?

By default, all Folder Lists are selected. Click View > Folder List, then deselect Favorites Folder List to eliminate the Favorites Folder List and the Recently Used Folders List.

What happened to Resend and Retract in GroupWise 2012?

The Resend feature has been replace by Edit and Duplicate.

Use Edit to change information in an appointment that you have already sent. The existing appointments in users’ Calendars are updated with your changes, so you do not need to retract the appointment that you originally sent.

Use Duplicate to use an existing appointment as a boilerplate for a new appointment. Because you are creating a copy of an existing appointment, modifying it, and then sending a new appointment, the original appointment is not affected when you duplicate it.

How do I change my password when I know my current password?

See Assigning a Password to Your Mailbox.

I’ve forgotten my password or user name. How do I access my account?

Contact your organization’s GroupWise administrator.

If your GroupWise system includes GroupWise WebAccess, you can use the Can’t log in? link on the WebAccess Login page for more information about how to get your password reset in your organization.

How do I customize the Home View?

See Understanding the Main GroupWise Window and Using Panels to Organize Your Home Folder.

Help! I’ve had fun playing with my Home View. Now how do I put it back?

Right-click the Home icon, then click Properties > Display > Customize Panels > Restore Defaults.

How do I set up an automated response to let people know that I’m on vacation or out of the office?

See Creating a Vacation Rule or Auto Reply.

How do I add text, such as contact information, to the bottom of every message I send?

See Adding a Signature or vCard.

My personal information in the GroupWise Address Book is out of date. How do I update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

See Changing Your Display Name. If the conditions described in this procedure do not apply to your circumstance, you must have your local GroupWise administrator use ConsoleOne to change how your name appears.

How do I display just my unopened items?

The default Home View includes an Unread Items panel, as described in Understanding the Main GroupWise Window.

If you don’t use the Home View, you can create a Find Results folder, as described in Understanding Find Results Folders. Use an Advanced Find, and set it up so that Item Status does not include Opened (or any other status that you do not want listed in the Find Results folder). You can then look in this folder to see all your unopened items as a group.

How do I get notified of incoming messages?

See Starting Notify.

How do I turn on sound or change the sound of my appointment alarms?

See Setting How to Be Notified for Calendar Alarms. To change the sound that plays when a new item arrives in your mailbox, see Setting Notification for New Items.

Can I set an alarm on a task?

At present, you can’t set alarms on tasks.

Can I send automatic email reminders to other users?

For a single message, you could use the Delay Delivery feature to have a message delivered on a specified day at a specified time. See Delaying Delivery of an Item. However, the Delay Delivery feature cannot be used in conjunction with recurring items. If you want to remind others of something every two weeks, for example, you must set up each reminder individually.

How do I schedule an annual event, like a birthday or anniversary?

See Scheduling a Yearly Recurring Item if you want to use reminder notes, or see Scheduling an Appointment for Yourself if you want to use all day events.

How do I change my default font for composing and viewing messages?

See the following sections:

How do I change the font size for the main GroupWise client window?

You can’t change the font size for the main GroupWise client window. The font size depends on the screen resolution that you have selected for your monitor.

How do I turn on or turn off the header on messages I print?

For a Plain Text formatted message, right-click the message, then click Print > Print Options. Select or deselect Print Header as needed.

For an HTML formatted message, the message displays and prints according to your current Internet Explorer browser settings (File > Page Setup > Headers and Footers).

How do I print a specific personal calendar?

See Printing a Specific Calendar.

What do all the little symbols next to my messages mean?

See Identifying Icons Appearing Next to Items.

Someone gave me proxy access to a mailbox. How do I access it?

See Mailbox/Calendar Access for Proxy Users.

How do I change the ownership of a shared folder?

At present, there is not an easy way to transfer ownership of a shared folder from one user to another. As a workaround, one of the users with whom the folder is shared can create a new folder and move the contents of the shared folder into it, then share that new folder with the other users, thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder.

Help! My folder list has disappeared. How do I get it back?

Click View > Folder List. If you’re in a context where that doesn’t work, click Tools > Options > Environment > Appearance > Display Folder List.

Help! A column header has disappeared. How do I get it back? And how do I add more columns?

Right-click an existing column heading, click More Columns, then select the columns you want to display.

Where is the Accounts menu that I need in order to set up a POP or IMAP email account in GroupWise?

The Accounts menu is availably only if your GroupWise administrator has enabled this feature, as described in Modifying Environment Options in Client in the GroupWise 2012 Administration Guide. Ask your GroupWise administrator to enable the feature. Your GroupWise administrator might also require you to be in Caching mode in order to add accounts.

Can I delete attachments from a received message?

No. Not at the present time. However, there are third-party applications that can do this for you. See the Novell Partner Product Guide for suggestions.

In the Attach File dialog box, how do I set the default file listing to Details (to include file size, type, and date) instead of List (which just lists the file names)?

Unfortunately, you cannot change the default list presentation in GroupWise or in the Windows operating system environment.

How do I forward all my mail from my GroupWise account to a personal email account?

See Creating a Rule to Forward All Mail to Another Account.

Can I send a message to a cell phone?

Most cell phones include an email address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the email address of your phone. If you want to send a message to someone else’s cell phone, you need to know the email address of that person’s phone.

Why have my items disappeared out of my mailbox?

This has to do with your personal cleanup options. Keep in mind that your administrator can override your personal settings for cleanup options.

See Archiving Items Automatically.

How do I move my archive?

In the Windows client, click Tools > Options > Environment > File Location, then look at the Archive directory path to see where your archive is right now. Delete the current location and save the blank setting of no archive directory, so that no archiving can be performed while you are moving the archive. Copy your archive directory to the desired location, then go back to Tools > Options > Environment > File Location and provide the new location. Make sure you can access your archive in the new location, then delete the archive from the original location to conserve disk space.

Why are there discrepancies between the folder structure in my archive and in my Online or Caching mailbox?

Theoretically, the folder structure in your archive should match the folder structure in your mailbox. However, over time, you have probably renamed folders, deleted folders, and moved folders as you worked in your mailbox. The archive does not keep up with all these changes to the mailbox folder structure. Therefore, sometimes items aren’t archived where you expect them to be archived. Sometimes you need to use the Find feature to locate archived items.

This issue is more frequent with users whose GroupWise archives date back through numerous GroupWise releases.

Can I transfer my GroupWise archive onto a USB flash drive to save space on my workstation and then access it from the flash drive when I need to refer to old items?

If you copy your GroupWise archive onto a flash drive, it is marked as read-only. At present, GroupWise cannot open a read-only archive. You can copy it from the flash drive back into a read-write environment in order to access it.

You set your archive location using Tools > Options > Environment > File Location > Archive Directory. You need to be careful that your archive location is always set to the correct directory where you want ongoing automatic archiving to take place. At present, GroupWise does not recommend or support multiple archive locations.

How do I get GroupWise to start maximized?

Manually size the GroupWise client window by dragging its borders to occupy your full screen. Do not use the Maximize button. If you want GroupWise permanently maximized, you can right-click the GroupWise desktop icon, then click Properties. In the Run drop-down list, select Maximized.

I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

You need to actually empty the Trash before your disk space consumption goes down.

3.0 GroupWise Mac/Linux Client FAQ

Why is the GroupWise 8 Mac/Linux client included with GroupWise 2012?

Novell is currently formulating a long-term GroupWise Mac/Linux client strategy. In the interim, the GroupWise 8 Mac/Linux client has been included in GroupWise 2012. Although no enhancements have been made to this client, it is completely compatible with a post office that has been updated to GroupWise 2012.

I'm used to the GroupWise Windows client. What differences am I going to see when I use the Mac/Linux client?

See GroupWise Comparison.

How do I change my password when I know my current password?

See Assigning a Password to Your Mailbox.

I’ve forgotten my password or user name. How do I access my account?

Contact your organization’s GroupWise administrator.

How do I set up an automated response to let people know that I'm on vacation or out of the office?

See Creating a Vacation Rule or Auto Reply

How do I add text, such as contact information, to the bottom of every message I send?

See Adding a Signature or vCard

My personal information in the GroupWise Address Book is out of date. How do I update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

See Changing Your Display Name If the conditions described in this procedure do not apply to your circumstance, you must have your local GroupWise administrator use ConsoleOne to change how your name appears.

How do I schedule an annual event, like a birthday or anniversary?

See Scheduling Recurring Items if you want to use reminder notes, or see Scheduling an Appointment for Yourself if you want to use all day events.

How do I change my default font for composing and viewing messages?

See the following sections:

What do all the little symbols next to my messages mean?

See Identifying the Icons Appearing Next to Items

How do I add another column to a list of items?

Right-click an existing column heading, click More Columns, then select the columns you want to display.

Can I delete attachments from a received message?

No. Not at the present time. However, there are third-party applications that can do this for you. See the Novell Partner Product Guide for suggestions.

Someone gave me proxy access to a mailbox. How do I access it?

See Becoming a Proxy User in Another User’s Mailbox

How do I change the ownership of a shared folder?

At present, there is not an easy way to transfer ownership of a shared folder from one user to another. As a workaround, one of the users with whom the folder is shared can create a new folder and move the contents of the shared folder into it, then share that new folder with the other users, thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder.

How do I forward all my mail from my GroupWise account to a personal email account?

See Creating a Rule to Forward Mail to Another Account

Can I send a message to a cell phone?

Most cell phones include an email address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the email address of your phone. If you want to send a message to someone else’s cell phone, you need to know the email address of that person’s phone.

Why have my items disappeared out of my mailbox?

This has to do with your personal cleanup options. Keep in mind that your administrator can override your personal settings for cleanup options.

See Archiving Items Automatically.

How do I move my archive?

In the Mac/Linux client, click Tools > Options > Environment > File Location, then look at the Archive directory path to see where your archive is right now. Delete the current location and save the blank setting of no archive directory, so that no archiving can be performed while you are moving the archive. Copy your archive directory to the desired location, then go back to Tools > Options > Environment > File Location and provide the new location. Make sure you can access your archive in the new location, then delete the archive from the original location to conserve disk space.

I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

You need to actually empty the Trash before your disk space consumption goes down.

4.0 GroupWise WebAccess FAQ

I’ve forgotten my password or user name. How do I access my account?

Contact your organization's GroupWise administrator. Additional information should be available by clicking the Can’t log in? link on the Login page.

I'm used to the GroupWise Windows client. What differences am I going to see when I use GroupWise WebAccess?

See Novell GroupWise Comparison Web page.

I don’t see a Help icon. How do I access online help?

Click > Help.

Where's the Home tab?

The Home folder was a new feature in the GroupWise 7 Windows client. It is not yet available in GroupWise WebAccess.

How do I stop my password from being automatically provided on the GroupWise WebAccess login page?

This functionality is being provided by your Web browser, not by GroupWise WebAccess client. Consult your Web browser documentation for instructions on disabling this feature.

What do I do if my session times out while I’m working on a message?

If your GroupWise administrator has configured WebAccess as described in Setting the Timeout Interval for Inactive Sessions in WebAccess in the GroupWise 2012 Administration Guide, you should not lose a message your are working on when your session times out. If you do lose messages under these conditions, contact your GroupWise administrator.

How do I set up an automated response to let people know that I'm on vacation or out of the office?

See Creating a Vacation Rule or Auto Reply.

How do I add text like contact information to the bottom of every message I send?

See Adding a Signature.

My personal information in the GroupWise Address Book is out of date. How do I update it?

You cannot edit the information in the GroupWise Address Book yourself. You must contact your GroupWise administrator in order to update your personal information.

How do I change the way my name appears in messages?

You must have your local GroupWise administrator use ConsoleOne to change how your name appears.

What do all the little symbols next to my messages mean?

See Identifying the Icons Appearing Next to Items.

Why do messages keep disappearing from my mailbox?

GroupWise performs cleanup activities on you mailbox, such as archiving or deleting old messages, on a regular basis. When you use GroupWise WebAccess, items are archived or deleted according to the default settings provided by your GroupWise administrator in ConsoleOne or according to settings you provide in the GroupWise Windows client, as described in Archiving Items Automatically in the GroupWise 2012 Windows Client User Guide.

How do I block unwanted messages from my mailbox?

In GroupWise WebAccess, you are dependent on whatever your GroupWise administrator has set up for your GroupWise system, as described in Blocking Unwanted Email from the Internet in the GroupWise 2012 Administration Guide.

When you use the GroupWise Windows client, you have more control over what you allow into your own mailbox, as described in Handling Unwanted Email (Spam) in the GroupWise 2012 Windows Client User Guide.

If you have a small number of specific addresses that you want to block, you can set up a rule, as described in Creating a Rule.

Can I delete attachments from a received message?

No. Not at the present time. However, there are third-party applications that can do this for you. See the Novell Partner Product Guide for suggestions.

Someone gave me proxy access to a mailbox. How do I access it?

See Accessing a Mailbox or Calendar as a Proxy.

How do I forward all my mail from my GroupWise account to a personal email account?

See Forwarding Email to Other People.

Can I send a message to a cell phone?

Most cell phones include an email address for SMS messages. If you want to forward your messages to your own cell phone, you need to contact your carrier to determine the email address of your phone. If you want to send a message to someone else’s cell phone, you need to know the email address of that person’s phone.

I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what?

You need to actually empty the Trash before your disk space consumption goes down.

5.0 GroupWise WebAccess Mobile FAQ

How do I attach a file to a message?

GroupWise WebAccess Mobile 2012 does not include the feature of attaching files. (Back when GroupWise 2012 was being designed, tablet devices did not have hard drives. Hard to imagine now...)

The next version of GroupWise includes the ability to attach files in order to support the newer tablet devices that do have hard drives. Until you are using the next version of GroupWise, you 'need to transfer files from your tablet device to a regular computer and send them from there.

I’ve forgotten my password or user name. How do I access my account?

Contact your organization's GroupWise administrator. Additional information should be available by clicking the Can’t log in? link on the Login page.

I'm used to GroupWise WebAccess in a desktop browser. What differences am I going to see when I use WebAccess on a tablet device?

See What’s Different.

See also the Novell GroupWise Comparison Web page.

How do I log out of my GroupWise mailbox?

Click More > Logout.

6.0 Non-GroupWise Clients FAQ

How do I access my GroupWise mailbox from a handheld device?

See Mobile Devices in the GroupWise 2012 Interoperability Guide.

How do I access my GroupWise mailbox from Microsoft Outlook?

See Outlook Express and Microsoft Outlook in Non-GroupWise Email Clients in the GroupWise 2012 Interoperability Guide.

How do I access my GroupWise mailbox from Evolution?

See Evolution in Non-GroupWise Email Clients in the GroupWise 2012 Interoperability Guide.

7.0 GroupWise Comparison

8.0 Where Do I Go for More Help?

In addition to the GroupWise product documentation, the following resources provide additional information about GroupWise 2012: