GroupWise Mobility Service 18 Release Notes
2.0 Known Issues in Mobility Service 18
The issues listed below have been discovered in various 18.x versions of GroupWise Mobility Service and several of them have been resolved. Resolved issues are appended with the version they were fixed in and they remain in the list for those who may still be using an older version of GroupWise Mobility Service 18.
2.1 GroupWise Linked Items Not Supported in Mobility
Mobility does not support GroupWise linked items. For more information on GroupWise linked items, see Moving or Linking an Item to Another Folder
in the GroupWise 18 Client User Guide.
2.2 GroupWise clients earlier than version 18.1 don’t display draft attachments from iOS devices properly
If you create a draft and add an attachment on an iOS device and then view the draft using a GroupWise client earlier than 18.1, the attachment does not appear properly in the email. If you save the draft after viewing it using the same client, the attachments are deleted from the draft. These issues are fixed in the GroupWise 18.1 client.
2.3 Running the Profile Creation Tool for Outlook on Windows 10 fails (Tool Removed in 18.4)
The Profile Creation Tool for Outlook fails on Windows 10. Follow the steps in Adding a GroupWise Account to the Microsoft Outlook Client
in the GroupWise Mobility Service 18 Administration Guide to manually create the profile.
2.4 iOS devices not connecting to Mobility server
Since iOS 10.x, mobile devices might have issues connecting to the Mobility server. This likely is because of changes Apple made to their App Transport Security guidelines which cause issues with self-signed certificates. For more information on this issue, including possible fixes, see TID 7018670.
2.5 Autodiscover does not work for Hidden users (Fixed in 18.4)
Users with their set to (i.e. Hidden users) cannot automatically connect their devices to the Mobility server.
Instead, they must manually enter the Mobility server’s IP address or DNS hostname to configure email accounts on their devices.
2.6 Disabling Logins Does not Prevent Sending Emails
If you activate the setting for a GroupWise user, delivery of new items is immediately suspended.
However, the user can still send email from a mobile device for up to 60 minutes.
To prevent this, do one of the following:
-
Restart GMS (See
Starting, Stopping, and Checking GroupWise Mobility
in the GroupWise Mobility Service 18 Administration Guide)or
-
Block the user using the GMS Web Admin Console.
2.7 Device Setting Changes Not Saving in Some Browsers (Fixed in 18.4.1)
Micro Focus recommends using a Chrome or Chromium-based Edge browser for administering device settings in the Web Admin console.
If you want to use a different browser, be aware of the following caveats:
-
Safari: The Safari browser doesn’t work for changing device settings.
If you change any of the device setting options in > , even though the UI shows activity when you click Save, no configuration settings are actually saved.
-
Firefox: The issues in > are as follows:
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IP Address field changes are not saved no matter how many times you try.
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Other settings can be saved, but some of them require that you make and save the change twice. Therefore, you need to visually confirm that the change is made each time you click Save.
-
2.8 Clear Agent Alerts Icons Missing (Fixed in 18.4.1)
When GMS issues an alert, an entry for it displays in the under > .
As documented in the help, you can clear alert entries individually by clicking the red icon 
to the right of the alert, or you can clear all alerts using the icon that displays on the right in the header row.
Unfortunately, in GMS 18.4.0 for all non-English languages, the red icon fails to display.
Nevertheless, both clear actions are still available by clicking where the icons should display:
-
To clear individual alerts: Hover over the action area until a line displays, then click the line.
-
To clear all alerts: Hover over the action area in the header until a hand displays, then click the hand.
This issue will be fixed in a future release.
2.9 Autodiscovery in Mobility Service is not working on Android operating systems
The Autodiscovery feature for mobile device users to automatically connect to the GroupWise Mobility Service using their email address is not working on Android operating systems.
Users can still connect to the Mobility Service manually. For information, see the GroupWise Mobility Quick Start for Mobile Device Users.